Utilities companies are shedding their reputation for slow adoption of digital technologies, according to our study. Using IoT, AI, automation and analytics, they aim to eliminate slow processes, elevate customer experience and deliver measurable results to boost sustainability.
A sector that has been traditionally recognized for stability, reliability and predictability now faces a once-in-a-decade shift across every aspect of the business, from operations and maintenance to customer engagement, as utilities realize how much more can be achieved with digital.
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