Digital humans

The idea of a synthetic, digital rendering of a human has been a mainstay of science fiction since time immemorial. Now, that science fiction is becoming science fact. Companies like UneeQ, Soul Machines, Unreal Engine and LG Electronics have created digital people with a veracity and verisimilitude that takes them far across the uncanny valley of prior screen-based robotic representations.

To the casual observer — i.e., unless you’re really, really, really squinting — digital humans are indistinguishable from real people. Able to interact over a screen to handle a service issue or a customer inquiry, these instantly and always available digital presences are good enough to be “good enough” to handle L1 and/or triage interactions in a range of scenarios. This is particularly true in a world of Zoom and other low-to-medium-resolution videoconference-based interfaces.