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L'ordre du jour numérique
La concurrence croissance, les consommateurs de plus en plus formés au numérique et l'essor des énergies renouvelables démontrent l'importance de créer de nouvelles plateformes de services publics.
L'expérience client est l'un des facteurs les plus importants pour les consommateurs lorsqu'ils choisissent un fournisseur de service. Les services publics n'ont jamais été des pionniers en matière de service client et d'assistance. Mais aujourd'hui, les consommateurs veulent des services plus personnalisés à des prix plus abordables.
Pour s'adapter à ces nouvelles exigences, les services publics amorcent une transformation bouleversante et sont prêts à investir dans de nouvelles plateformes de service publique. Axées sur les exigences réglementaires, telles que la décarbonisation, et destinées à offrir des expériences client transparentes, ces plateformes permettent aux services publics d'ajouter des capacités, de développer leurs portefeuilles et de lancer de nouveaux modèles économiques.
Notre nouvelle étude démontre que le numérique s'avère très efficace lorsqu'il permet de relier des domaines fonctionnels clés pour offrir des expériences client exceptionnelles.
EN SAVOIR PLUSCognizant propose des plateformes de services publics complètes axées sur l'automatisation et l'intelligence artificielle, afin d'aider les services publics à élaborer une stratégie essentiellement numérique. Grâce au plan directeur de notre centre d'appel nouvelle génération, nous proposons également des services spécialisés en gestion de l'expérience client. Cela permet aux services publics de transformer leurs modèles d'exploitation grâce à l'automatisation intelligente des processus, aux services d'encaissement numériques, etc.
The customer experience landscape is changing, and utility customers are no different when it comes to their expectations. New utilities platforms from Cognizant can help you ramp up faster and become more agile in the digital age.
Transform and modernize your customer experience and journey using Cognizant’s Digital Customer Service integrated solution.
With recent advancements in data and connectivity, aftermarket services are creating exciting new business opportunities for utilities. Cognizant's expertise in areas such as analytics and business metrics can help generate new operating models and turn cost centers into profit centers.
Combining digital technologies with the right people, process and platforms transforms aftermarket services in areas such as request management, field services, spare parts order management, warranty, reverse logistics and asset monitoring.
EN SAVOIR PLUSCognizant helps solve the complex challenges that fragmented contact center value chains cause by creating and managing next-generation customer service for your organization. With our expertise, tools and experience, we’ll help you understand your customers’ needs and deliver highly personalized services to meet them.
From analytics that decode customer attitudes in real time to robotic process automation and AI that make self-service effortless, you will optimize your customer experience with cost effective approach that also opens new revenue-generating opportunities.
EN SAVOIR PLUSOur Digital Finance and Accounting suite provides utilities with a digital playbook for future integrations. It helps optimize existing investments and integrates key processes, expertise, systems and analytics. From streamlining your transactional workflows to making financial intelligence available on demand, we digitally transform finance and accounting into a value generator for your organization.
We help in cost reduction and optimization by restructuring and remodeling core industry services. This includes procure to pay, order to cash, record to report accounting and financial planning and analysis.
EN SAVOIR PLUSCognizant provides services that span the meter-to-cash lifecycle of the utilities industry. Our utilities platforms help eliminate billing errors, reduce unbilled revenue and improve customer service.
Transform your operating models through core industry services like acquisition and loss service, billing and payment, customer service and debt management.
With increased competitive pressure and growing customer demand in the utilities sector, fulfilling orders across multiple customer engagement channels has become complex. Cognizant’s Digital Order Management helps manage the complexity by delivering customer-centered designs and processes in a cost-effective way.
By coordinating global product and service fulfillment across the extended enterprise, supply chain efficiencies and business responsiveness are notably improved. Leverage our digital innovations in platforms, analytics and intelligent automation to transform your order management process into a revenue-producing powerhouse.
EN SAVOIR PLUSWith the right strategy, tools and know-how, intelligent process automation can utilities accelerate performance and enable real value and ROI. Cognizant’s IPA solutions make your processes smarter. We help elevate workforce productivity by automating not only mundane tasks, but also end-to-end business operations.
Leverage Cognizant’s domain and technology capabilities to drive aggressive automation.
EN SAVOIR PLUSDes solutions intelligentes pour aider les compagnies de gaz à se préparer pour l'ère numérique.
Cognizant UtilityOne Engage™ helps utilities engage and delight today’s customers through web, mobile and voice assisted channels. It uses digital technologies such as response systems, virtual assistants and machine learning to build loyalty while reducing costs. Transform your customer experience with our innovative, lightweight mobility app featuring account management, bill details, alerts and notifications, and more.
DÉCOUVRIR LA SOLUTIONCognizant UtilityOne Insights™ is an integrated customer management solution that delivers a holistic, omnichannel experience to our utility customers. From customer service and workforce optimization to billing, payment and debt collection, this utility platform helps you create a scalable system landscape that easily integrates with legacy applications, increases customer satisfaction and more.
DÉCOUVRIR LA SOLUTIONTenez-vous informé des nouveautés Cognizant.
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