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Mortgage Operations Solutions
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Digitize and modernize mortgage fulfillment

Cognizant is an international leader in traditional mortgage fulfillment, digital transformation and cost reducing component-based solutions. Our strengths are not just what we do, it is the way we do it.  
Working with us means working with a fully NMLS licensed*, mortgage outsourcer with 5,000+ associates that’s been helping mortgage lenders deliver better business outcomes for over 10 years across wholesale, retail and correspondent channels.
If you’re ready to take your business to the next level, we can help you get there.
Accelerating sales
Accelerating sales

Cognizant delivers on sales KPIs through analytics driven digital marketing, customer journey mapping, social media maximization and intelligent campaign management.

Modernizing fulfillment
Modernizing fulfillment

We leverage mortgage expertise, analytics and technology to provide cost-efficient mortgage fulfilment centers and high-performance mortgage operations for end-to-end mortgage engagements.

Integrating servicing & default
Integrating servicing & default

Cognizant servicing teams and call centers use customer behavior led touchpoints and omnichannel services to provide automated services that result in improved customer satisfaction rates.

Seamless due diligence
Seamless due diligence

We provide correspondent lending services that reduce manual processes and loan acquisition timelines through a customized automation for indexing, extraction and validation of documents.

Secure compliance & quality
Secure compliance & quality

We provide a full suite of audit services, resulting in minimal dependencies on client SMEs, to reduce tolerance violation and fine risk for state and federal mortgage regulations.

Income and employment verification services
Income and employment verification services

Our managed services use flexible staffing and a workflow customized for your organization to verify borrower data quickly and efficiently.

Latest thinking

The mortgage factory of the future: scaling lending with AI and automation

Smarter, scalable, and customer-centric mortgage operations. Read on for a practical roadmap that enables organizations to unlock immediate value while preparing for advanced AI capabilities.

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The work ahead in banking & financial services

Banking and financial services organizations are moving beyond the basics of digital banking and one-size-fits-all services, according to our recent study.

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Banking and financial services organizations are moving beyond the basics of digital banking, according to our recent study. Using AI, automation and analytics, they aim to speed processes and deliver personalized financial wellness.
How banks can create the hyper-personalized experiences customers want

Here are three innovative ways to use customer data to create products and services individual customers want—when and how they want them.

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Open insurance: The next industry frontier

By learning from the Open Finance movement, insurers will earn new opportunities and greater consumer trust.

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Cognizant named a Leader in the Everest Group Lending Services Operations PEAK Matrix® 2024

We are proud to lead the way in financial innovation, helping clients streamline operations in a dynamic lending market. Everest Group has recognized Cognizant for its comprehensive services, strong partnerships, diverse client portfolio, strong global presence, robust delivery capabilities and innovative in-house offerings. 

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Everest Group Lending Services Operations PEAK Matrix® 2024
Cognizant named a Leader in the Avasant Banking Process Transformation 2024 RadarView™

Cognizant was highlighted for leveraging our industry expertise and in-house solutions such as Cognizant Neuro®, combined with investments in AI, to streamline the end-to-end banking processes.

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Avasant Leader: Banking Process Transformation 2024
Cognizant Named a Leader in Avasant's Mortgage BPT RadarView™ 2024

Cognizant was recognized for our deep domain expertise and integrated approach that combines consulting, IT prowess, and BPS to deliver holistic solutions that enhance efficiency and foster innovation.

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Mortgage Business Process Transformation 2024 RadarView™
Cognizant named a Leader in the Avasant Banking Business Process Transformation 2023 RadarView™

We earned high marks for our domain expertise and future-focused strategy services supporting financial institutions as they seek to modernize operations around payments and cards, core banking and risk and compliance.

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Avasant Leader Banking Process Transformation 2023

Differentiators

OVERVIEW

Income and employment verification services

Our managed services use flexible staffing and a workflow customized for your organization to verify borrower data quickly and efficiently.

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OVERVIEW

ODC security solution

Cognizant’s world-class security at our offshore delivery centers (ODCs) is unsurpassed in the industry. Our facility security protocols range from restricted access to credential, fingerprint, and facial recognition—and from anti-tailgate controls to intrusion detection. 

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OVERVIEW

Optimize your end-to-end lending processes

Get game-changing value from Cognizant’s unique blend of strategy, implementation and delivery services.

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Take the first step

Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing.

Let’s talk about how digital can work for your business.

*State Licensing – for full access to state licensing click here.­

Cognizant Mortgage Services Corporation­
Current Licenses as of April 1, 2024­

8383 Dominion Pkwy
Suite 276W
Plano, TX 75024

Email Address – CMSCinfo@cognizant.com­
Contact # 214-459-6929­
Toll Free # 844-848-5454­
NMLS # 1687735 (www.nmlsconsumeraccess.org)­
For complaints, please contact us at # 844-848-5454 or Jay.Hinton@cognizant.com. 

CA - DBO Residential Mortgage Lending Act License | Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act | License No. 41DBO-95722