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Automation Accelerates New Digital Capabilities to Drive Value

Rediseñe los procesos de IT y las estrategias de negocio mediante la automatización integrada para ofrecer experiencias de cliente únicas e impulsar el crecimiento.

LA AUTOMATIZACIÓN COGNITIVA NO ES OPCIONAL


A medida que los viejos modelos económicos dan paso a nuevos negocios digitales, las organizaciones que se automatizan seguirán siendo competitivas y generarán un valor añadido significativo. La automatización hace mucho más que facilitar operaciones eficientes y rentables. Estimula el propio núcleo del negocio y hace posible nuevas capacidades inteligentes en toda la compañía.

To unlock this new intelligence, organizations must embrace a different approach and focus on automation across three domains—business operations, enterprise IT operations and application engineering—to avoid implementation failure through one-size-fits-all planning.

Cognizant follows this approach and delivers best-in-class automation across a continuum of systems that think, do and learn with Cognizant HiveCenter™. 

Cognizant HiveCenter™ es un ecosistema integrado de automatización que cuenta con:

  • Industry-leading advisory capabilities and professional services
  • Domain-driven solutions and offerings
  • Best-in-class platforms and third-party products 

Abundan las oportunidades para la automatización inteligente

To succeed today, many enterprises are focusing on the top-level objectives of reducing operational complexity, increasing agility and speeding innovation, while lowering the associated costs. Of all the various levers organizations can pull to achieve these goals, smart technologies—which we call intelligent automation—are among the most versatile and effective.

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IDEAS RECIENTES

Servicios

Automation Is a Journey


La automatización es un proceso de transformación que agrega valor a las organizaciones de TI y los negocios modernos. Una estrategia y hoja de ruta de automatización coherentes impulsan la eficiencia, la agilidad y una mejor experiencia del cliente, que conjuntamente mejoran la satisfacción del cliente y crean nuevas perspectivas de negocio para la organización. 

HiveCenter advisory, along with professional and managed services, can  help you assess, analyze and implement an effective end-to-end automation strategy.

  • SERVICIOS DE ASESORAMIENTO DE HIVECENTER

    Define and Map the Automation Vision

    Los servicios de asesoramiento de HiveCenter trabajan con los líderes para desarrollar la visión de automatización de la empresa y hacer que cobre vida, e incluyen identificación de oportunidades de automatización, ejecución de evaluaciones de madurez, selección de las mejores tecnologías para adecuarlas a su entorno, modelado del rendimiento de la inversión, definición de los resultados de negocio deseados y desarrollo de arquitecturas de última generación.

  • SERVICIOS PROFESIONALES DE HIVECENTER

    Automation in Action

    HiveCenter Professional Services offer a flexible delivery model to optimize business benefits as companies implement automation programs and projects across functional areas, technologies and industry-specific service lines. We employ automation products and platforms that include best-in-class commercial, open-source and proprietary Cognizant solutions. 

  • SERVICIOS DE AUTOMATIZACIÓN DE HIVECENTER

    Automation as a Service

    HiveCenter Automation Services is a managed service that provides a flexible delivery model to offer integrated automation as a service to enterprises. The service can accelerate enterprise automation programs across functional areas, technologies and industry-specific service lines. We employ automation products and our fit-for-purpose platforms that include best-in-class commercial, open-source and proprietary Cognizant solutions.

OFERTAS Y SOLUCIONES

Targeted Automation Solutions

Cognizant’s HiveCenter™ automation approach addresses automation across domain and functional areas of the organization. Our domain solutions enable automation for industry-specific business processes, such as mortgage processing in banking, pharmacovigilance in life sciences, claims processing in insurance, financial reconciliation in financial services, healthcare enrollment and billing in healthcare.

Enterprise Process Automation

Our enterprise process automation offering takes a digital-first approach to addressing industry-specific process automation needs across the enterprise, with three focused outcomes—achieving agility, enabling innovation, reducing cost and operational complexity.

AUTOMATIZACIÓN INTELIGENTE DE PROCESOS

Enterprise IT Automation

Our enterprise IT automation offerings take a human-first, human-in-the-loop, AI-backed approach to the needs of IT organizations. Our integrated enterprise automation focusses on build and operate functions by continously applying advances in automation and AI technology across on-premises and cloud with following themes:

  • Automation for agility—primarily focused on IT application buildouts with AI-led intelligent engineering, planning, pipelines, assurance and operations.
  • Automation for efficiency—focuses on AI-led integrated run operations across infrastructure, application, security, network and data center automation.
  • Automation leading to better experience—focuses on a seamless user experience for service desk automation and virtual assistance through chatbot, knowledge and action resolutions.

PLATAFORMAS Y ACTIVOS

Accelerate Automation

HiveCenter offers a suite of platforms and assets that integrate Cognizant’s open systems-based IP, along with partner technologies, to deliver repeatable, scalable automation solutions. This winning combination accelerates delivery and improves outcomes while reducing costs for the organization.

Robots como servicio (RaaS) de HiveCenter™ es la automatización más avanzada de un proceso de robótica, ofrecido como servicio, para una mano de obra humana de gran volumen. A diferencia de las herramientas de automatización heredadas, RaaS puede reemplazar cualquier proceso humano que no requiera intuición. Los robots manejan un amplio conjunto de tareas, permitiendo que el personal se centre en procesos que requieran interacción de persona a persona. En función de los requisitos de la compañía, se implementan en máquinas virtuales junto con sus aplicaciones de interfaz. RaaS consigue resultados coherentes, un procesamiento más rápido, menos errores, una alta escalabilidad y un mejor cumplimiento de la normativa y trazabilidad.

The HiveCenter I&O Automation Platform is an industry-first collaborative platform between humans and intelligent machines. The I&O Automation Platform engages a virtual agent that can understand and execute actions, making operations intelligent and interactive. It also increases response time to various operational needs, enhancing both business agility and user experience. The HiveCenter I&O Automation Platform brings predictive analytics and AI to infrastructure and application managed services to deliver disruptive performance. In most cases, companies gain at least 35% efficiency and see significant upticks in net promoter scores and MTTX metrics.

OneAgility-QA Hub is Cognizant's ecosystem to orchestrate quality across the software engineering lifecycle. The HiveCenter OneAgility Platform brings AI to SDLC processes to drive intelligence in planning, pipelines, assurance, environments and resolution. The platform integrates with the commonly used industry SDLC tools and drives agility in application engineering practices.  

  • Intelligent Automation: embeds AI to optimize test effort, predict and triage defects faster and improve code quality early in the lifecycle. IPs–Quality Insight Bots.
  • Cognizant Intelligent Test Scripter & Quality Designer: provides continuous testing and toolchain orchestration for DevOps engagements with full CI/CD integration.

HiveCenter AskIva is a service desk chabot that initiates the conversations with users, interprets the intent and provides possible resolutions. The solution uses natural language understanding (NLU) and natural language processing (NLP) techniques to understand the intent and facilitate knowledge search as well as local and server-side actions.

The Intelligent Bot Suite from HiveCenter is a collection of 1,000+ bots (both scripted and cognitive) developed by Cognizant. These cover the end-to-end functional areas of business process automation, infrastructure and operations automation, enterprise applications automation and development and test automation. These are deployed for our customers as part of our automation service and solution offerings.

The Digital Intake Framework from HiveCenter is the core platform that automates manually intensive business processes across industries like mortgage processing, claims processing, vendor payments processing, pharmacovigilance and more. The platform leverages best-in-class artificial intelligence and machine learning capabilities to drive content classification, OCR/ICR capabilities for automated data extraction and smart workflows to enable human supervision and governance.

DÉ EL PRIMER PASO

Servir a los clientes mirando al futuro y al pasado es una gran promesa, pero el poder de las capacidades digitales actuales es inmenso y sigue creciendo.

Hablemos sobre cómo puede ayudar el mundo digital a su negocio.

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