As the travel and hospitality industry looks to rebuild, digital may be its saving grace. From chatbots to self-learning booking platforms, providers can create new momentum that both pleases customers and trims costs. We help you explore multiple paths forward and craft a digital strategy for the post-pandemic world.
Prakash AyerHead of Travel & Hospitality Netherlands, Cognizant
Learn how to reinvent decision-making processes to excite customers and grow revenue by intelligently combining AI technology and human science.READ GUIDEBOOK
In the first episode of this two-part series, David Womack, Cognizant's Head of Experience Strategy, talks to KLM Mainport and TU Delft Hyperloop about building resilient networks and macro-trends transforming the industry.LISTEN PODCAST
The pandemic hit the hospitality industry hard, but IHG Hotels & Resorts is well positioned for a recovery.
Recognizing the potential for conversational AI to simultaneously reduce call volume and improve customer satisfaction, this airline sought Cognizant’s expertise in developing a customer-facing intelligent assistant to automate customer loyalty program inquiries.
As the hard-hit restaurant industry eyes a future in which the coronavirus remains a threat, forward-looking businesses are using technology to implement changes that are in many cases long overdue.
Customers no longer just go online; they live online, even when they’re in the physical restaurant or hotel. This creates opportunities to reimagine physical spaces and turn them into a strategic business advantage.