Get ready for a future of chatbot services, expanded loyalty ecosystems and tech-driven guest experiences – along with new competition from nontraditional contenders.
At Cognizant, our years of global experience supporting leading companies give us a unique digital perspective about what’s best for your business.
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Head Travel & Hospitality Benelux
For fast-food chains, the difference between profit and loss rests on the edge of a knife, at least metaphorically speaking.
Travel & Hospitality is one of the most digitally mature industries. So, travelers expect flawless digital experiences. Only by collaboration, travel companies can serve travelers a smooth journey.
As retail, travel and hospitality businesses enter the next phase of digital, the convergence of physical and digital experiences will continue to evolve rapidly. Customers no longer just go online; they live online, even when they’re in the physical store, restaurant or hotel.WATCH THE VIDEO
Enabled by emergent digital tools and systems, the travel and retail spheres should explore their many points of convergence and potential for greater collaboration in delivering superior customer experience.
Faced with dramatic shifts in technology innovation, consumer preferences, global turbulence and competitive threats, airline and travel providers will need to undergo radical change to still be operating in 2025.