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CUSTOMER EXPERIENCES HAVE NEVER BEEN SO IMPORTANT
Find out how businesses are taking more innovative approaches to enhance customer relationships
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USING DATA TO DESIGN AND IMPROVE MEANINGFUL PRODUCTS AND SERVICES TO ENHANCE CUSTOMER EXPERIENCES
Make it world class, and at global scale.
By 2020, 89% of companies will be competing on experience, which will overtake price and product as the key differentiator.
Cognizant Interactive is a global digital agency, and our offerings range from foresight services to experience design. We run some of the largest digital support services of their kind. Our specialty is applied innovation—new ways of work that are inspired by human insight, platform-enabled and AI-driven. Through our international network of digital experts across 35 offices, we deliver bespoke service at global scale.
Experiences of the future will look very different from today. We keep our eyes on the future so that your business can too. For example, we are reinventing the future of content—how it will work in your organization.
LATEST THINKING
Faster Insights into Milk Deliveries with Melkapp
As part of a new digital strategy to optimize FrieslandCampina’s communication channels. We launched the new melk app (melk is Dutch for milk) to keep farmers proactively informed about the quantity and quality of the milk they deliver.
A Digitized, Customer-First Supply Chain at KLM Engine Services
In the extremely competitive market of aircraft maintenance, speed on turnaround times is crucial. By digitizing its core processes, KLM Engine Services aims to deliver its B2B customers a fast engine repair process which complies with its high quality and safety standards.
How Digital is Transforming Farming
AQUATEKTM envisioned the need for an easy-to-use digital application to help farmers monitor the health of their fields, directly from their mobile devices, allowing them to take action before there is a problem.
The Next Gen Customer Experience
Today’s consumers have virtually unlimited choices at their fingertips. If their expectations aren’t met, they’re gone in just a few clicks. For organizations who want to stay relevant in such a turbulent market, it’s time to get personal.
Driving the Convergence of the Physical and Digital Worlds
Find out how 14 organizations are using intelligent connectivity to boost operational efficiency, improve the customer experience and create new business models for revenue growth.
Your Pathway To A Better Customer Experience
Cognizant commissioned Forrester Consulting to test the hypothesis that digital transformation will succeed best when two conditions are met.
MULTIDISCIPLINARY EXPERTISE
Creating future experiences require people from multiple disciplines coming together to solve big problems. We have integrated specialist companies into our practice to enable experience transformation. These experts support our interactive delivery teams, who provide design, UX/UI and content at scale, as well as AR/VR, conversational AI and other emerging technologies.