A smart enterprise-wide approach positions them to deepen customer satisfaction and loyalty, drive long-term relationships and increase profitability in a shifting regulatory landscape.
Embracing digital transformation requires sweeping modernization of outdated infrastructure. However, at Cognizant, our financial services solutions are driven by significant investments in key technologies such as artificial intelligence (AI), cyber security, blockchain and customer experience management.
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Head Banking & Financial Services Benelux
A big financial services provider had no customer relationship management. Now we’ve given it a 360-degree view of its clients.READ THE CASE STUDY
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Spurred on by advances in AI, customer expectations are now entering a new phase, as demand for personalised, individually-tailored experiences comes to the fore.The growing focus on optimising the customer experience is driving the really transformational shift in banking today.WATCH THE VIDEO
Enhanced digital experiences, more revealing engagement analytics and deeper forms of artificial intelligence will deliver a clearer understanding of client context and facilitate more informed, hyper-personalized financial advice, our latest research reveals.READ THE WHITE PAPER
As life expectancies grow, here’s how banks and insurers can deliver products and services that provide people with financial security throughout their extended sunset years.READ THE WHITE PAPER