carrot carrot carrot Change Centers x cognizanti collaborators create-folder Data Science Decisive Infrastructure download download edit Email exit Facebook files folders future-of-work global sourcing industry info infographic linkedin location Mass Empowerment Mobile First our-latest-thinking pdf question-mark icon_rss save-article search-article search-folders settings icon_share smart-search Smart Sourcing icon_star Twitter Value Webs Virtual Capital workplace Artboard 1

CUSTOMER EXPERIENCES HAVE NEVER BEEN SO IMPORTANT

Find out how businesses are taking more innovative approaches to enhance customer relationships

 

DOWNLOAD REPORT
USING DATA TO DESIGN AND IMPROVE MEANINGFUL PRODUCTS AND SERVICES TO ENHANCE CUSTOMER EXPERIENCES
Make it world class, and at global scale.

By 2020, 89% of companies will be competing on experience, which will overtake price and product as the key differentiator.

Cognizant Interactive is a global digital agency, and our offerings range from foresight services to experience design. We run some of the largest digital support services of their kind. Our specialty is applied innovation—new ways of work that are inspired by human insight, platform-enabled and AI-driven. Through our international network of digital experts across 35 offices, we deliver bespoke service at global scale.

Experiences of the future will look very different from today. We keep our eyes on the future so that your business can too. For example, we are reinventing the future of content—how it will work in your organization.

 

LATEST THINKING

ARTICLE
Faster insights into milk deliveries with melkapp

As part of a new digital strategy to optimize FrieslandCampina’s communication channels. We launched the new melk app (melk is Dutch for milk) to keep farmers proactively informed about the quantity and quality of the milk they deliver.

READ THE FULL ARTICLE
ARTICLE
A digitized, customer-first supply chain at KLM Engine Services

In the extremely competitive market of aircraft maintenance, speed on turnaround times is crucial. By digitizing its core processes, KLM Engine Services aims to deliver its B2B customers a fast engine repair process which complies with its high quality and safety standards.

READ THE FULL ARTICLE

VIDEO
How Digital is Transforming Farming

AQUATEKTM envisioned the need for an easy-to-use digital application to help farmers monitor the health of their fields, directly from their mobile devices, allowing them to take action before there is a problem.

WATCH VIDEO

VIDEO
The Next Gen Customer Experience

Today’s consumers have virtually unlimited choices at their fingertips. If their expectations aren’t met, they’re gone in just a few clicks. For organizations who want to stay relevant in such a turbulent market, it’s time to get personal.

WATCH VIDEO
WHITEPAPER
Driving the Convergence of the Physical and Digital Worlds

Find out how 14 organizations are using intelligent connectivity to boost operational efficiency, improve the customer experience and create new business models for revenue growth.

 



 

READ THE WHITE PAPER
WHITEPAPER
Your Pathway To A Better Customer Experience

Cognizant commissioned Forrester Consulting to test the hypothesis that digital transformation will succeed best when two conditions are met.

 



 

READ THE WHITE PAPER

MULTIDISCIPLINAIRY EXPERTISE

Creating future experience require people from multiple disciplines coming together to solve big problems. We have integrated specialist companies into our practice to enable experience transformation. These experts support our interactive delivery teams, who provide design, UX/UI and content at scale, as well as AR/VR, conversational AI and other emerging technologies.

Strategy consulting and service design rooted in foresight-led human-centric design thinking.

Digital marketing experts that create and build effective content programs.

Bringing together strategy, technology, marketing and content to create digital experiences.

Design research, experience visualization and product realization to define and deliver compelling experiences.

Consulting, technology and marketing expertise to implement, personalize, operate and optimize the Adobe Experience Cloud.

Experts in end-tot-end concept development video and social content production and distribution capabilities

DOWNLOAD THE REPORT