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THE FUTURE OF RETAIL & CONSUMER GOODS
How will Fay shop in the future? How will COVID-19 impact your industry and what role should your company play to stay relevant for the next generation?
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What will be the future of your industry?
The COVID-19 pandemic is affecting millions of people and disrupting thousands of businesses worldwide. To keep businesses running it’s more important than ever to be agile and to build new momentum that respects the new reality of their industry. Organizations continuously try to remain relevant. This requires adaptation to changes not only today, but also tomorrow. Change is the only constant.
Constant change asks for scenario-thinking, exploring several paths and craft a digital strategy based on preparing for the future. We believe that future winners in the digital economy will be those that can deliver on one key insight: put technology in the background and focus on customers first.
Cognizant can bring together digital strategy, deep industry knowledge, human sciences, experience design and technology expertise to help companies design, build and scale digital business solutions. Cognizant has both the expertise and experience with digital transformation. Together with clients we can explore tomorrow’s opportunities.
CONTACT US FOR MORE INFO:
Alain D’Hoe
Head of Retail & Consumer Goods Belgium
LATEST THINKING
COVID-19: Creating a sustainable supply-chain
To cope with the coronavirus pandemic, consumer goods and retail organizations need a holistic supply chain strategy. Together with a digital foundation, this helps anticipate disruptions and provides proactive recommendations to keep pace with the fluctuating demand and fulfillment cycle.
What happens after the virus?
In this Special Report the team from Cognizant’s Center for the Future of Work consider what the world will look in 2023 – a period far enough away for the implications of the virus to have materially changed things, but not so far away that pure idle speculation reigns supreme.
Retail & Consumer Goods reinvented
Retail has a long history of relying on mass channels and traditional thinking about value creation for consumers. When it comes to innovation, the industry has mainly pursued new initiatives within the boundaries of past success, opting for short-term thinking rather than a futuristic focus.
What the next generation has to say?
We have started the conversation with the next generations, how they view the future and how they think your organization will stay relevant in their lives.
The Next Wave Of Customer Experience
To help improve brand engagement, high street retailers should not treat consumers as ‘shoppers’ but instead learn more about how individuals consume life. Discover how Cognizant studies the lives of consumers, and analyses changes in shopping behaviour to help retailers deliver improved customer experiences. This aligns with the changing face of consumption and purchasing patterns.
How Data Enables Personalized Retail Experiences
Customers don’t like being treated like numbers. They want retailers to know them and treat them as individuals. That desire to connect will pay big dividends for retailers: More than half of shoppers agree they’re likely to spend more time and establish loyalty with retailers they feel understand them.
A Blockchain-Based Framework for Apparel & Footwear Supply Chain Traceability
Distributed ledger technology solutions enable fashion brands and retailers to improve supply-chain visibility across their diverse ecosystems, helping them to communicate product provenance to partners and customers, as well as mitigate environmental and reputational risk.
Using AI to Enhance the Quality of Retail Product Metadata
By increasing the metadata transparency, retailers can help consumers make more informed purchase decisions – and compete more effectively with digital pure plays. Here’s how they can accomplish this goal, using machine learning and deep learning techniques
SEGMENTS WE SERVE
DEPARTMENT STORES
Maximize customer service and profits and meet changing demands amid increased competition and complex supply chains.
DISCOUNT STORES
Optimize merchandising, increase supply chain efficiency and generate product mix forecasts for better retention.
GROCERS
Adjust prices, fine-tune inventory planning and deploy next generation point of sale systems to enhance the customer experience.
SPECIALTY RETAILERS
Embrace the future of shopping by delivering concepts and solutions for in-store selling through social networks.
APPAREL & FOOTWEAR
Solutions to improve sourcing strategies, elevate label management, optimize pricing, improve commerce and boost business effectiveness.
CONSUMER DURABLES
Foster innovation, decrease time to market and create more powerful brands with our industry experience and digital techniques.
CONSUMER ELECTRONICS
We help you drive innovation in the fast‑paced global electronics industry, from product design to customer delivery.
FOOD & BEVERAGES
Respond to changing consumer, supply chain and technology dynamics by leveraging Cognizant’s digital experience.
HOME & PERSONAL CARE
Overcome product commoditization, spiraling R&D budgets and ever‑changing consumer demographics with insight and innovation.
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