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Please visit the COVID-19 response page for resources and advice on managing through the crisis today and beyond.

THE FUTURE OF COMMUNICATIONS

How will Alex communicate in the future? How will COVID-19 impact your industry and what role should your company play to stay relevant for the next generation?

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LATEST THINKING

ARTICLE
Resolving digital congestion amid the COVID-19 crisis

With millions working remotely, digital congestion has replaced physical traffic jams. Here's how we can all take part in freeing up bandwidth.

REPORT
What happens after the virus?

In this Special Report the team from Cognizant’s Center for the Future of Work consider what the world will look in 2023 – a period far enough away for the implications of the virus to have materially changed things, but not so far away that pure idle speculation reigns supreme.

ARTICLE
Communications reinvented

In today’s society, we have nearly unlimited options to quickly and easily connect with and transfer information to each other, whether via text, face-to-face or speech. As a human race, we’ve become connected to our communication devices. With the combination of rapid adoption and the accelerated emergence of technological developments, the face of communication will likely introduce change.

VIDEO
What the next generation has to say?

We have started the conversation with the next generations, how they view the future and how they think your organization will stay relevant in their lives.



 

Video
Disrupt or Be Disrupted: The Future of Communications, Media & Tech Companies

Convergence and disruption continue to shape the Communications, Media & Technology space. Industry borders are colliding, digital natives are re-writing the rules, and traditional players are being forced to rapidly reinvent to keep pace.


 

Video
Digital Is Transforming Communications Industry

Customers expect best-in-class, personalised experiences across all channels, which in turn bring digital opportunities to Communication Service Providers (CSPs). Watch how disruptive technologies including IoT powered by 5G connectivity are driving new customer experiences, opening up new revenue streams and enabling the faster launch of new digital services.

 

WhitePapers
How to Deliver Exceptional Customer Engagement

By using customer engagement techniques such as human-centric design and technological advances like sentiment analysis, organizations can drive meaningful interactions that result in greater trust and business results.
 

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WhitePapers
The Trust Paradox

As we face the end of old-world privacy, it’s time to take a hard look at what privacy and trust mean to us today.



 

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