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The COVID-19 pandemic is affecting millions of people and disrupting thousands of businesses worldwide. To keep businesses running it’s more important than ever to be agile and to build new momentum that respects the new reality of their industry. Organizations continuously try to remain relevant. This requires adaptation to changes not only today, but also tomorrow. Change is the only constant.
Constant change asks for scenario-thinking, exploring several paths and craft a digital strategy based on preparing for the future. We believe that future winners in the digital economy will be those that can deliver on one key insight: put technology in the background and focus on customers first.
Cognizant can bring together digital strategy, deep industry knowledge, human sciences, experience design and technology expertise to help companies design, build and scale digital business solutions. Cognizant has both the expertise and experience with digital transformation. Together with clients we can explore tomorrow’s opportunities.
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Head Communications Belgium
With millions working remotely, digital congestion has replaced physical traffic jams. Here's how we can all take part in freeing up bandwidth.
In this Special Report the team from Cognizant’s Center for the Future of Work consider what the world will look in 2023 – a period far enough away for the implications of the virus to have materially changed things, but not so far away that pure idle speculation reigns supreme.
In today’s society, we have nearly unlimited options to quickly and easily connect with and transfer information to each other, whether via text, face-to-face or speech. As a human race, we’ve become connected to our communication devices. With the combination of rapid adoption and the accelerated emergence of technological developments, the face of communication will likely introduce change.
We have started the conversation with the next generations, how they view the future and how they think your organization will stay relevant in their lives.
Convergence and disruption continue to shape the Communications, Media & Technology space. Industry borders are colliding, digital natives are re-writing the rules, and traditional players are being forced to rapidly reinvent to keep pace.
Customers expect best-in-class, personalised experiences across all channels, which in turn bring digital opportunities to Communication Service Providers (CSPs). Watch how disruptive technologies including IoT powered by 5G connectivity are driving new customer experiences, opening up new revenue streams and enabling the faster launch of new digital services.
By using customer engagement techniques such as human-centric design and technological advances like sentiment analysis, organizations can drive meaningful interactions that result in greater trust and business results.