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Drones enhance operations through digital and mobile technologies that transform the customer experience. Benefits range from optimized productivity and safety to improved customer satisfaction across the value chain. Cognizant’s solution combines drone versatility, powerful image analytics and live integration with core systems to accelerate client outcomes.
Drones can significantly change how property adjusting occurs. Easy portability, navigation and the ability to take high-resolution videos and photos make drones ideal for supplementing the claims process. Adjusters would no longer need to climb dangerous ladders with a point-and-shoot camera in one hand and a notepad in the other.
Advanced capabilities include before/after imagery comparisons, 2D/3D measurements, geospatial analysis of drone information with interactive maps, vegetation and crop analysis, and more.
With the availability of drones, a generalist, rather than a specialist, can be sent to the field to assess risk. The generalist can easily navigate the drone through the property and capture videos and photos. Voice dictations can serve as notes that help create accurate and timely reports.
Given the increasing number of catastrophes, the limited availability of claims adjusters and the high number of claims, insurers face some tough challenges when it comes to managing the customer experience and settling claims quickly. Drones address this problem by accelerating claims adjudication. Their portability and ability to take videos and photos quickly using latitudinal and longitudinal coordinates enable drones to reduce claims settlement times, and thereby improve the customer experience.
Learn how drones are changing the way property and casualty insurers review and manage
Learn more about how Cognizant partnered with Measure to offer Drone as a Service® (DaaS), a first of its kind service for the insurance industry.