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Enhance the customer experience, from enrollment through claims.

Today’s consumers expect P&C insurers to deliver new products and services like online claims and policy enrollment. But digital innovation can be difficult and costly, especially if you’re using legacy technology.
Enter Cognizant Digital Property & Casualty Operations. Combining specialized P&C capabilities and digital expertise, we can transform your business, operating and technology models to support multichannel CX strategies while also reducing operating costs and improving efficiency.
Learn more about our Property & Casualty solutions for your business.
Intelligent Automation

Using robotic process automation, rules-based processes and decision-making are automated to accelerate end-to-end processing.
Platform-based BPaaS

With best-of-breed platforms, key business processes are redesigned with digital capabilities to achieve specific business outcomes.
Analytics and Insights

Advanced analytical techniques create real-time insights that identify upselling opportunities, deliver self-service tools and improve customer experience while reducing spend.
Digital Transformation Capabilities

Our latest features help accelerate transitions to digital business models as well as create products and services to meet emerging customer needs.
Proven Delivery Model

Ensuring reliable and predictable service delivery through best-in-class operations that encompass workforce planning, training and people, process, performance and quality management.
Cognizant Named as Leader in Everest Group P&C Report

Cognizant emerged as a 2019 Leader and Star Performer in this PEAK Matrix Service Providers report. Recognized strengths include Cognizant’s scale of operations and investments in solutions enabling digital transformation.

READ THE REPORT

Our perspectives

How Insurers Can Excel by Operating Through a Digital Maturity Looking Glass
Our digital maturity framework shines a light on what separates the Digital Dominators from the Digital Dabblers in the insurance sector.
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The Top Three Digital Imperatives for Insurers to Boost Their Competitiveness
As insurtech companies up the ante against traditional insurers, we look at the most common goals the latter must aim for to stay competitive—and how to achieve them.
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How Insurers Can Boost Automation Efforts Through IPA
By moving from task-based robotic process automation to intelligent process automation, insurers can improve and widen automation efforts across their business. Here’s how to develop a more effective automation strategy that’s AI-infused.
READ MORE
The AI Age in Insurance Has Arrived
With artificial intelligence bringing the insurance industry new capabilities across operations—from product development to underwriting to claims—now is the time to formulate and execute an AI strategy.
READ MORE
4 Steps Toward a Continuous Delivery Operating Model for Insurers
To compete with digital startups and insurtechs, established insurers must streamline their pipelines for rapid software delivery. It’s a daunting shift, but the benefits are undeniable.
READ MORE
Cognizant Digital Property and Casualty Operations

Solution overview for Cognizant Digital Operations, including Cognizant Digital Property and Casualty Operations offerings.

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INSURANCE MANAGEMENT

Leadership

PVL Narasimhan

Global Head, Insurance & Life Sciences Digital Operations, Markets

Jim Sorrells

AVP, Business Development Executive

Take the first step

Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing. Let’s talk about how digital can work for your business.

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