The digital revolution has redefined customer expectations. Customers expect you to recognize them, have an accurate view of their history, and understand or even anticipate their current and future needs.
Today’s contact centers need to transform the services they deliver, and those that do will thrive. In fact, 86% of customers are willing to pay more for great customer service. In contrast, companies that fail will experience significant setbacks, as customers race without hesitation to those providing the best experiences.
Cognizant Digital Customer Service creates and manages next generation service capabilities that open new revenue-generating opportunities. From analytics that decode customer attitudes in real time to robotic process automation and AI that make self-service effortless, we’ll help optimize your customer experiences with a flexible, modern and cost-effective approach.
With Cognizant Digital Customer Service you can:
Cognizant and Forrester combined forces to create a framework for how to embrace continuous improvement for customer service. The result of our research: a proven strategy for enabling smart operations to solidify the customer service foundation, enabling customer loyalty and a robust competitive advantage.LEARN MORE
accounts moved to online, paperless billing, reducing costs.LEARN MORE