Pivoting to prudence

The challenge was on. How would we balance the need to keep our associates safe (especially those who were required to work in labs or manufacturing facilities) with the need to deliver products that can save lives? We pivoted quickly to adopt new practices and learned much along the way. Looking back at our response, I’d say we were as efficient, if not more efficient, than we were at any prior time in our history.

I expect that many of our new ways of working will continue long after we’re free to reenter our offices and facilities. While there are some benefits to remote working, it may also carry the unsustainable burdens of longer work days, isolation and an inability to build strong one-on-one relationships with teammates and customers.

But through it all, we did many things right to ensure our associates’ well-being and uninterrupted service and deliveries to our customers.

Pivoting to prudence

The challenge was on. How would we balance the need to keep our associates safe (especially those who were required to work in labs or manufacturing facilities) with the need to deliver products that can save lives? We pivoted quickly to adopt new practices and learned much along the way. Looking back at our response, I’d say we were as efficient, if not more efficient, than we were at any prior time in our history.

I expect that many of our new ways of working will continue long after we’re free to reenter our offices and facilities. While there are some benefits to remote working, it may also carry the unsustainable burdens of longer work days, isolation and an inability to build strong one-on-one relationships with teammates and customers.

But through it all, we did many things right to ensure our associates’ well-being and uninterrupted service and deliveries to our customers.

We pivoted quickly to adopt new practices and learned much along the way.

We pivoted quickly to adopt new practices and learned much along the way.