Onboarding in an offsite world

In the last year, our hiring picked up significantly to meet the rising demand for our products and services. In all, we hired around 1,800 new associates. However, onboarding presented challenges. We adopted new ways to ensure these associates could be productive quickly, rethinking how to guarantee they have the equipment, access rights, knowledge and relationships to perform in their new roles.

To help them get up to speed remotely, we created “onboarding sheets” with links to information they can watch even before they officially join. These sheets provide important information they need to know about our business, from common industry practices to our product offerings.

We also include links to administrative onboarding tasks, such as applying for a company credit card to accessing the corporate financial and other reports they’ll need for their day-to-day jobs.

In the last year, our hiring picked up significantly to meet the rising demand for our products and services.

We also conduct personalized virtual “one-on-one” sessions so they can meet their co-workers. A recent new hire mentioned that he had met with 80 people through these virtual sessions — an incredible wealth of insight if he ever has questions or needs assistance.

I admire how our recent graduates and younger associates are so comfortable using collaboration platforms and meeting co-workers virtually.

Onboarding in an offsite world

In the last year, our hiring picked up significantly to meet the rising demand for our products and services. In all, we hired around 1,800 new associates. However, onboarding presented challenges. We adopted new ways to ensure these associates could be productive quickly, rethinking how to guarantee they have the equipment, access rights, knowledge and relationships to perform in their new roles.

To help them get up to speed remotely, we created “onboarding sheets” with links to information they can watch even before they officially join. These sheets provide important information they need to know about our business, from common industry practices to our product offerings.

We also include links to administrative onboarding tasks, such as applying for a company credit card to accessing the corporate financial and other reports they’ll need for their day-to-day jobs.

We also conduct personalized virtual “one-on-one” sessions so they can meet their co-workers. A recent new hire mentioned that he had met with 80 people through these virtual sessions — an incredible wealth of insight if he ever has questions or needs assistance.

I admire how our recent graduates and younger associates are so comfortable using collaboration platforms and meeting co-workers virtually.

In the last year, our hiring picked up significantly to meet the rising demand for our products and services.