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COGNIZANT #2 AMONG COGNITIVE ASSISTANT SERVICE PROVIDERS

Learn how Cognizant’s Conversational AI transforms customer care with AI-powered bots.

READ THE REPORT

CREATE REWARDING EXPERIENCES FOR CUSTOMERS


We’ve come a long way since people first started interacting with computers. Shaking off clumsier early attempts at speech recognition, we’re now focused on perfecting what comes to us most naturally—conversation.
We call it Conversational AI.

People today expect 24x7 access to online stores, along with personalized customer support available instantly and on demand. Fortunately, advances in Natural Language Understanding and other artificial intelligence (AI) technologies like machine learning are creating digital opportunities to do just that. 

Cognizant’s Conversational AI practice helps organizations envision and create transformative voice-based solutions for customer service, digital commerce, contact centers and more. With Conversational AI, you can:

  • Increase sales across digital commerce channels with personalized, 24x7 human-like “bots” 
  • Lower costs of customer service, and improve customer satisfaction and loyalty
  • Increase employee productivity and satisfaction by automating high frequency and routine service desk interactions

In short, with Conversational AI, you can boost your revenue streams, improve the customer experience on desktop and mobile devices and enhance operating margins company-wide.

The Chatbot Imperative: Intelligence, Personalization and Utilitarian Design

Chatbots don’t need to impersonate humans. To boost business outcomes and deliver superior experiences, they must quickly deliver responses that speak directly to individual human needs and continuously learn so they can apply meaningful responses to these unique requirements over time.

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RECENT ARTICLES

SOLUTION BRIEF
Cognizant Conversational AI

Conversational interfaces are allowing enterprises across industries to better serve their customers as well as employees. The results are seen in both top-line and bottom-line performance.

WHITEPAPER
The 2020 Customer Experience

By proactively addressing three megatrends reverberating across the digital terrain, consumer facing organizations can deliver more gratifying customer experiences while maximizing the value of service and support personnel.

WHITEPAPER
Cognitive Computing: The Next Stage in Human/Machine Coevolution

Cognitive computing is emerging from the shadows and rapidly impacting our professional and personal lives, illuminating a future where humans and machines will coexist to enable businesses to make faster and more informed decisions, improve operational performance and enhance organizational productivity.

85%

Of businesses believe that immediate online help would improve online sales conversion rates.

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OFFERINGS

FROM PILOT TO DEPLOYMENT


Advancements in digital technology continue to transform customer service interactions. Cognizant’s services offerings help make your path clear—from art of the possible workshops through full scale deployment of conversational bots with enterprise integration.

Technology Approach

Because Cognizant has invested significantly in building Conversational AI technology expertise, our capabilities are ahead of the curve. We have hands-on experience and direct strategic relationships with all the leading providers of Conversational AI products and frameworks. This approach allows us to be truly technology agnostic in our solution approach while enabling clients to quickly realize value from deployed solutions.

  • PLAN FOR SUCCESS

    ADVISORY SERVICES

    Our “Art of the Possible” workshops and advisory engagements enable enterprises to identify Conversational AI opportunities, analyze business scenarios, prioritize use cases, create customer journey maps, validate ideas and design solutions.

  • MINIMIZE RISK, MAXIMIZE GAIN

    DEPLOYMENT SERVICES

    Risk is always a factor when business stakeholders decide to move forward with a proposed change. With Conversational AI, we minimize risk by starting small with a proof of concept or pilot project. Cognizant’s pre-built solutions for mortgage and other industry scenarios help speed deployment and quickly scale up with enterprise systems integration.

  • MANAGE DIGITAL CHANGE

    MANAGED SERVICES

    Our managed services for deployed bots bring customers advanced AI capabilities without needing to manage infrastructure or maintain algorithms. Services include QA, ongoing maintenance and enhancements, analytics and dashboard-based reporting services for management.

OUR PARTNERS

Our cross-platform commitment is reflected in our diverse technology partners, some of which are listed below.

AWS
Google Cloud
IBM
Microsoft
Artificial Solutions