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Master the techniques and tools needed to manage your organization and its people through the business transformation lifecycle.


Without change management, there is a major risk of failure in implementing a new business or transformation strategy. Change involves adopting new mindsets, processes and technologies and change management helps people make the transition successfully. 

We work with executives on a range of strategic and transformational challenges:

  • Organization/target operating models
  • Complex technology transformation and adoption programs/multiyear ERP engagements/regulatory reforms/SMAC
  • Outsourcing planning and transitions (ITO/BPO)
  • Post merger integration
  • Restructuring


Organization Readiness Assessment

  • Assess the organization's aptitude for change
  • Develop the recommendations to guide the design of the change program and to transform the culture to attain the desired state

Stakeholder Analysis and Engagement

  • Identify key stakeholders
  • Understand stakeholders requirements and preferences
  • Establish change agents in the organization
  • Understand the change impact on people in the organization, including the process and technology dimensions
  • Prioritize the different impacts and develop effective mitigation strategies

Communication Strategy, Planning and Execution

  • Ensure adequacy, timeliness, consistency and that the context of communication is maintained
  • Establish a two-way communication network
  • Develop targeted communications to stakeholders with varying degree of buy-in for the change

Change Impact Assessment and Analysis

  • Identify key stakeholders
  • Understand stakeholder requirements and preferences
  • Establish change agents in the organization

Organization Design

  • Create organization design and governance models
  • Assess the impact of change on the organization structure
  • Develop an effective organization structure to operate after the change
  • Determine which roles/responsibilities will be changed or eliminated

Skill Gap Assessment and Training Needs Analysis

  • Determine what skill gaps may exist on human resources that may affect their performance once the change is implemented
  • Develop a comprehensive training plan and associated material to support the change
Organizational Change Management | Cognizant Technology Solutions