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They must embrace new models, powered by the latest technologies, to deliver more innovative products, services and customer experiences, combined with more nimble and efficient operations.
Businesses must think, act and be digital at scale—to serve customers in unprecedented ways, sharpen their competitive edge and create continuous value.
New England Healthcare Exchange Network (NEHEN) is a non-profit consortium of regional payers and providers, whose members include 55 hospitals, eight health insurance plans and thousands of practitioners in the Northeastern U.S. Its mission is to use innovative health information technology to enable members to digitally exchange healthcare information, thus improving patient safety, satisfaction and the overall patient experience; simplifying the complexity of healthcare operations and reducing overall costs for participants.
To advance its mission, NEHEN sought a partner that could support both payer and provider organizations with a market-based technology solution that is secure, scalable and could deliver a well-integrated offering to members while being highly cost-effective. We were selected to transition NEHEN’s legacy systems to TriZetto’s Trading Partner Solution (TPS) platform, along with other transformational initiatives.
The engagement drew upon our deep healthcare expertise and diverse range of services in IT and business process improvement, consulting and the TriZetto Provider Solutions (TPS) platform. Together, these services enable NEHEN’s secure health information exchange and cloud-based data center to process more than eight million transactions every month. By simplifying the technology deployment and adoption for payers and providers and implementing innovative solutions, NEHEN will be able to accelerate its mission of helping members streamline operations and change the way healthcare is delivered and reimbursed—enhancing the quality, safety and efficiency of care.
First Data is a global leader in commerce-enabling technology and solutions, serving six million merchant locations and 4,000 financial institutions in 118 countries. We recently expanded our relationship with First Data, a Cognizant client since 1997, to help the company enhance its global technology platforms, accelerate innovation and assist in advancing First Data’s Global Business Solutions segment for its merchant clients around the world.
In 2015, First Data signed a 10-year strategic partnership with Cognizant to help continue its global transformation from a payment transaction processing company into a technology solutions innovator.
The centerpiece of Cognizant’s solution is a Digital Payment Collaboratory—a strategic framework that enables us to help transform First Data’s platforms, while continuously enhancing application quality and ensuring greater productivity and process improvements across its Global Business Solutions segment. The Collaboratory leverages the talent, global reach and innovation infrastructure of both organizations and its direction is informed by Cognizant’s deep understanding of, and experience working with, various First Data business units.
Working together, we are developing product and service innovations that will help First Data adapt to new and innovative technologies, power new ecosystem offerings and target new growth segments, while attaining improved productivity, reduced time to market and decreased cost of ownership. The Collaboratory will be co-located in Cognizant’s brand new facility in Chennai and will also focus on joint “go-to market” opportunities to better position both organizations for future growth in the payments industry.
Volvo Car Corp. is known for producing one of the best-known and most respected automotive brands in the world, with a reputation for luxury, craftsmanship, technological innovation and safety. Volvo vehicles are sold in more than 100 countries.
In early 2015, Volvo Cars embarked on a program called “One Finance,” with the goal of improving quality and efficiency by rearranging its global financial operating model linked to sales and manufacturing operations. To move this ambitious program forward, Volvo Cars extended its journey with Cognizant Business Process Services (BPS), which has been a strategic partner to Volvo Cars in delivering accounting and finance excellence since 2011.
Cognizant’s BPS expertise is helping Volvo Cars to implement a KPI-driven, results-oriented and cost-effective shared services model, while also jointly exploring new tools and technologies for the next wave of process automation. What started back in 2011 as a transfer of specific processing responsibilities has grown to a global effort in which Volvo Cars is gradually transiting other business operations to a shared services model that leverages our best practices, worldwide.
The relationship has grown to true partnership, punctuated by substantial productivity gains, continuous process improvements and joint innovation initiatives. The two partners have embarked on an ambitious goal to achieve a high degree of automation in the process over the next three years. We have already delivered against a committed efficiency improvement of 25% and are well positioned to generate even greater efficiencies moving forward, as our global reach and talent help to extend the business performance of this top flight international brand.
Shopko is a leading regional store chain operating more than 360 locations in 24 states throughout the Central, Western and Pacific Northwest regions. Known for providing shoppers with the essentials they need from brands they trust at a fair price, Shopko offers a broad selection of home furnishings, clothing, electronics and toys, as well as pharmacy and optical services.
The company partnered with us in an effort to improve the performance of Shopko.com, both in terms of revenue generation and profitability. Specifically, we were engaged to reinvent business processes and the digital user experience—an assignment that involved building a business plan, managing the online catalog and driving the growth of top-line sales while improving the product margin.
Our solution plays a major role in Shopko.com’s comprehensive Retail eCommerce Business Operations Optimization program. We put in place a number of sustainable e-commerce business operations best practices, such as ROI-based project prioritization and weekly business reviews, as well as enhancements to the desktop and mobile user experience, an optimized and more profitable product mix, improved internal search results and a business performance weekly dashboard. The result was a 15% year-over-year increase in Shopko’s e-commerce revenue, 16% desktop and 9% mobile conversion and a 16% increase in product margin—taking the performance of Shopko.com to a higher level.