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Schedule

The Cognizant Community 2019 agenda included keynotes, networking events, breakout sessions and dining experiences.

2:00 PM
Registration
3:00 PM
Welcome to Cognizant Community 2019

Santosh Thomas

Executive Vice President and President,
Global Growth Markets, Cognizant

GENERAL SESSION HIGHLIGHTS
Brian Humphries

Welcome and remarks from Brian Humphries, new CEO of Cognizant.

3:15 PM
Advancing Your Digital Agenda

Brian Humphries

Chief Executive Officer, Cognizant

3:45 PM
Riding the Digital Tsunami

Ezequiel detailed how organisations must ride the digital tsunami, and how Santander is responding with Openbank.

Ezequiel Szafir

CEO, Openbank, Grupo Santander

GENERAL SESSION HIGHLIGHTS
Noreena Hertz

Noreena shares her exclusive research into “Generation K” and discusses how to deliver relevant digital experiences to this generation.

Malcolm Frank

Malcolm discusses how to realize new levels of business performance in the age of intelligence.

4:15 PM
Coffee Break
4:30 PM
IoT Reality Check

Maciej Kranz

Vice President, Strategic Innovation, Cisco Systems

5:10 PM
Getting Digital Done with The Football Association

Russell shared with David how platform transformation helped his team to deliver the highly engaging experiences young people wanted, resulting in new grass-roots enthusiasm for football.

David Rowan

Founding Editor-in-Chief, WIRED UK

Russell James

Director of Digital Engagement,
The Football Association

5:30 PM
How Digital Is Driving New Models of Innovation

Malcolm dug into the key forces driving the digital economy now and how organisations can turn these to their advantage to generate innovation and sustainable new growth.

Malcolm Frank

President, Cognizant Digital Business

6:30 PM
Welcome Reception & Dinner
7:30 AM
Breakfast
8:30 AM
Welcome Back to Cognizant Community 2019

Karen McLoughlin

Chief Financial Officer, Cognizant

GENERAL SESSION HIGHLIGHTS
David Rowan

David gets the behind-the-scenes stories of digital initiatives from executives.

Eric Ries

Eric explains how large organisations can adopt entrepreneurial management styles to drive innovation and grow revenues.

8:40 AM
Why Today’s Companies Should Use Continuous Innovation to Drive Radical Success

Eric detailed how large organisations can adopt entrepreneurial management styles to drive innovation and develop new revenue streams.

Eric Ries

Author of "The Lean Startup" and "The Startup Way"

9:25 AM
Getting Digital Done with Electrolux

David and Sara discussed how creating a world-class digital experience is key to helping Electrolux reshape its traditional business from B2B to B2C.

David Rowan

Founding Editor-in-Chief, WIRED UK

Sara Erman El Sharkawy

Vice President D2C/E Commerce, Electrolux

9:45 AM
How to Get Empowered, Not Overpowered, by Artificial Intelligence

Max debunked popular myths about AI to reveal its real opportunities and potential threats. He described concrete steps to take now to ensure that AI becomes the best thing to ever happen to humanity.

Max Tegmark

Author, AI Researcher and MIT Professor of Physics

BUSINESS SESSIONS

Getting Strategic with RPA

Robotic process automation (RPA) has become a new corporate discipline—and the foundation on which smart companies are building cognitive processing and AI. In this session, clients with a strategic view of RPA discuss how to align automation with business objectives, track results with analytics and evolve operating and governance models to manage risk across multiple lines of business. Come away with proven insights about how to deploy RPA to amplify human creativity and achieve superior business results now while laying the groundwork for AI.

From Core Modernisation to Value Creation: A Leading Role for the CIO

Today’s business environment has few historical precedents: customers are demanding more in different ways, the technology stack is evolving, and the sheer pace of industry disruption has created immense pressure for companies to respond and transform. The CIO is at the intersection of this disruption: it’s a great opportunity to expand scope and become an innovator, change instigator and a partner in creating value. Attend this session to learn how lT leaders are not only prepared to support their business transformation, but in fact to lead it from the core.

Delivering Meaningful Customer Experiences: It Takes More Than Marketing

Truly exceptional customer experiences that clearly differentiate market leaders from their competitors require a multi-disciplinary approach that goes far beyond the CMO’s territory. In this session, discover how to bring together data analytics, personalization, AI, visualization and location data to fully understand customer needs and craft compelling experiences that meet them. Through live demonstrations and frank lessons-learned discussion, come away with insights and information about how to transform good ideas into powerful reality.

Transforming while Performing: Designing Experiences, Engineering Outcomes

Even companies with well-established product engineering teams struggle with getting the required talent, building the right products and overcoming rigid organizational structures to inject agility into methods, applications, and infrastructure. In this highly engaging session, leaders from some of the world’s biggest brands will talk about their digital engineering challenges—how they have overcome them and what they are still struggling with. Transforming While Performing will provide you with take away specific lessons for how to most effectively execute a digital transformation that prioritizes the customer, nurtures a culture of innovation, and lays the foundation for mutually productive partnerships.

Priming a Work-Culture Fit for the Digital Era

Culture matters, and the most effective business leaders know when it’s right. The millions of pounds, euros, and dollars invested in a company’s digital journey are money wasted if the workforce isn’t on board because culture still eats strategy for breakfast. Join this lively session, led by Euan Davis from Cognizant’s Center for the Future of Work, and learn the six practical ways to prime a work culture fit for modern work.

10:30 AM
Coffee Break

Sink or Swim: A Fresh Look at Digital Approaches in Financial Services

Building a case for digital transformation is far easier than delivering on its promise. From legacy obstacles to figuring out automation, and from as-a-service models to high customer experience expectations, leaders must attack multiple fronts with tools that are constantly evolving. This practical session will feature real-life examples of how to balance the demands of cost cutting with the opportunities to diversify revenue–and possibly refashion entirely the way business is done.

Building Customer Connections as Telecoms, Media, and Technology Converge

Digital technologies are disrupting the way we create, consume, learn and interact. The communications, media, and technology sectors are converging, leading to a new age of ‘connected’ customer experience. In this era, business success depends on reaching potential customers with the most scalable and cost efficient models, engaging through hyper-personalization  and transforming through continuous innovation. Attend this highly interactive, hands-on session and experience how digital technologies can achieve these goals and drive innovation in the convergence economy.

Rethinking the Patient Journey in the Digital Era

Attend this powerful session to learn firsthand how Payers assess the therapies for unmet needs, value and outcomes, patients experience their care journeys and how they want to be treated by industry players. Then join in a frank discussion about how the new experiences could be crafted through digital tools powered by data and automation. Takeaway blueprints that yield better results and facilitate newer and commercially viable business models to carry out our singular purpose: helping patients heal.

Industry 4.0: Rewiring Business Operations

Organizations that manage critical real-time operations need complete, upto-the-second information to optimize resources. In this session, leaders in transport, energy, logistics and more will reveal how they are using AI-driven tools to maximize their data resources and decision making. Hear lessons learned and best practices with AI-based and analytics tools that reveal complex interdependencies, create insights and knowledge and enable information to flow when and where it’s needed. Leave equipped to lead real-time decision making in your organization.

11:00 AM
Breakout Session 1 (Industry Track)
Industry Sessions

Sink or Swim: A Fresh Look at Digital Approaches in Financial Services

Building a case for digital transformation is far easier than delivering on its promise. From legacy obstacles to figuring out automation, and from as-a-service models to high customer experience expectations, leaders must attack multiple fronts with tools that are constantly evolving. This practical session will feature real-life examples of how to balance the demands of cost cutting with the opportunities to diversify revenue–and possibly refashion entirely the way business is done.

Building Customer Connections as Telecoms, Media, and Technologies Converge

Digital technologies are disrupting the way we create, consume, learn and interact. The communications, media, and technology sectors are converging, leading to a new age of ‘connected’ customer experience. In this era, business success depends on reaching potential customers with the most scalable and cost efficient models, engaging through hyper-personalization  and transforming through continuous innovation. Attend this highly interactive, hands-on session and experience how digital technologies can achieve these goals and drive innovation in the convergence economy.

Rethinking the Patient Journey in the Digital Era

Attend this powerful session to learn first-hand how payers assess the therapies for unmet needs, value and outcomes, how patients experience their care journeys and how they want to be treated by industry players. Then join in a frank discussion about how the new experiences could be crafted through digital tools powered by data and automation. Take away blueprints that yield better results and facilitate newer and commercially viable business models to carry out our singular purpose: helping patients heal.

Industry 4.0: Rewiring Business Operations

Organizations that manage critical real-time operations need complete, upto-the-second information to optimize resources. In this session, leaders in transport, energy, logistics and more will reveal how they are using AI-driven tools to maximize their data resources and decision making. Hear lessons learned and best practices with AI-based and analytics tools that reveal complex interdependencies, create insights and knowledge and enable information to flow when and where it’s needed. Leave equipped to lead real-time decision making in your organization.

Under Pressure: How to Craft an Insurance Ecosystem Strategy and Thrive Amid Disruption

The traditional insurance business model is approaching its expiration date. Customers expect to interact via mobile. Analytics and artificial intelligence have changed how to calculate risk. And new competitors are demolishing old boundaries. Insurance companies can adapt to these circumstances and thrive by shifting their linear value chains to an ecosystem model. Learn how to build and lead an effective ecosystem strategy in this breakout session, featuring Professor Alexander Braun, Adjunct Professor of Risk Management from the University of St. Gallen.

12:00 PM
Lunch
1:00 PM
Breakout Session 2 (Technology Track)
TECHNOLOGY SESSIONS

Getting Strategic with RPA: The Smart Way Toward Intelligent Automation

Robotic process automation (RPA) has become a new corporate discipline—and the foundation on which smart companies are building cognitive processing and AI. In this session you'll discuss how to align automation with business objectives, track results with analytics and evolve operating and governance models to manage risk across multiple lines of business. Come away with proven insights about how to deploy RPA to amplify human creativity and achieve superior business results now while laying the groundwork for AI.

From Core Modernisation to Value Creation: A Leading Role for the CIO

Today’s business environment has few historical precedents: customers are demanding more in different ways, the technology stack is evolving, and the sheer pace of industry disruption has created immense pressure for companies to respond and transform. The CIO is at the intersection of this disruption: it’s a great opportunity to expand scope and become an innovator, change instigator and a partner in creating value. Attend this session to learn how lT leaders are not only prepared to support their business transformation, but in fact to lead it from the core.

Delivering Meaningful Customer Experiences: It Takes More Than Marketing

Truly exceptional customer experiences that clearly differentiate market leaders from their competitors require a multi-disciplinary approach that goes far beyond the CMO’s territory. In this session, discover how to bring together data analytics, personalization, AI, visualization and location data to fully understand customer needs and craft compelling experiences that meet them. Through live demonstrations and frank lessons-learned discussion, come away with insights and information about how to transform good ideas into powerful reality.

Transforming While Performing: Designing Experiences, Engineering Outcomes

Even companies with well-established product engineering teams struggle with getting the required talent, building the right products and overcoming rigid organizational structures to inject agility into methods, applications, and infrastructure. In this highly engaging session, leaders from some of the world’s biggest brands will talk about their digital engineering challenges—how they have overcome them and what they are still struggling with. Transforming While Performing will provide you with take away specific lessons for how to most effectively execute a digital transformation that prioritizes the customer, nurtures a culture of innovation and lays the foundation for mutually productive partnerships.

Priming a Work-Culture Fit for the Digital Era

Culture matters, and the most effective business leaders know when it’s right. The millions of pounds, euros, and dollars invested in a company’s digital journey are money wasted if the workforce isn’t on board because culture still eats strategy for breakfast. Join this lively session, led by Euan Davis from Cognizant’s Center for the Future of Work, and learn the six practical ways to prime a work culture fit for modern work.

2:15 PM
Life, Work and Employment in the Age of AI

Two AI and future of work experts tackled hard questions about the real impact of bots, automation and AI on jobs and career paths.

Carl Frey

Co-Director, Oxford Martin Programme on
Technology and Employment, Oxford University

Ben Pring

Vice President & Managing Director,
Cognizant's Center for the Future of Work

2:55 PM
Getting Digital Done with Samsung

Sandrine and David discussed how digital leaders may use technologies like machine learning, autonomous training and blockchain to better predict customer behaviour, develop talent and create new business models and growth.

David Rowan

Founding Editor-in-Chief, WIRED UK

Sandrine Desbarbieux-Lloyd

European Vice President Digital, Samsung

3:15 PM
Pushing the Limits

The Soul Flyers have accomplished what others only dare to dream. They shared how vision, training, teamwork and risk management have helped them reach—literally—new heights of achievement.

Fred Fugen

Extreme BASE jumper and Skydiver

Vince Reffet

Extreme BASE jumper and Skydiver

4:00 PM
Closing Reception