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2019
COGNIZANTI VOLUME 12
With Digital, the More We Live, the More We Learn
This issue of Cognizanti is dedicated to heritage companies experimenting with artificial intelligence (AI), blockchain and tailored platforms to more effectively serve their employees, customers and partners.
COGNIZANTI ARTICLES
The First Word
Get Ready: AI Is Grown Up and Ready for Business
By Rajeshwer Chigullapalli
Despite great enthusiasm for AI, full-blown deployments remain the exception rather than the rule across businesses in the U.S. and Europe, according to our recent research. Businesses can turn the tide by honing their AI strategies, maintaining a human-centric approach, developing governance...
Health Insurance
From Vision to Reality: How MetLife Applied Blockchain to Solve a Difficult Health Insurance Challenge
By Zia Zaman
Working with well-placed partners, the global insurer launched the world’s first automated insurance solution for gestational diabetes in Singapore, taking enterprise blockchain technology from the highly aspirational to the incredibly practical and meaningful.
Healthcare
Digital Helps Geisinger Redesign Primary Care Services
By Jaewon Ryu, Karena Weikel, Juliann Molecavage, Rebecca A. Stametz & David Riviello
How can healthcare be made easier for both patients and physicians? This regional U.S. healthcare organization is answering that question by closing care gaps and streamlining workflows with a data-informed, platform-centric approach.
Commentary
A Radical Rethink to Replenishing the Talent Pool
By Gary Beach
Four-year degrees are so old-school. To flood the workforce with the emerging skills needed today, businesses and employees alike need to relearn how to learn, with faster and less costly approaches to upskilling.
Property & Casualty Insurance
Attrition Expedition: Using AI to Chart a Course to Retain Call Center Employees
By Michelle Deitchman
When The Hartford needed answers about reducing employee turnover, innovative AI-powered tools turned up surprising truths. Now the insurer is seeing results from using new strategies to enhance its culture.
Banking & Financial Services
Tapping Blockchain to Slash Costs, Enhance Trust and Speed B2B Transactions
By Micah Kerr & George Throckmorton
Nacha and Discover Financial Services are exploring how distributed ledger technology and smart contracts can make online purchasing safer, faster and less costly for business partners.
The Last Word
On the Road to Digital: Practical Encounters
By Bruce J. Rogow
Even with digital initiatives entering the mainstream, many business and IT leaders are still encountering headwinds. Here are the five most common challenges organizations face and potential workarounds that can help captains of industry more quickly and effectively digitally enhance their businesses.
