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COGNIZANT CONSULTING
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COGNIZANT CONSULTING
Helping organizations engage people and uncover insight from data to shape the products, services and experiences they offer
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Cognizant® WorkNEXT™ Solutions
EMPOWERING USERS, ELEVATING EXPERIENCE AND DRIVING INNOVATION
Devices such as tablets and smartphones have graduated from consumer gadgets to extensions of our workstations. Meanwhile, technology advancements such as cognitive virtual assistants, augmented knowledge discovery and experience analytics enable you to automate tasks, improve employee productivity and enhance experience.
To leverage the full potential of these advancements, you need to implement comprehensive digital workplace strategies centered around three key technology tenets: cloud, automation & analytics and personalized solutions. Cognizant® WorkNEXT™ Solutions, Digital Workplace Services suite, provides cutting-edge technology and best-in-class support services, giving your workforce the freedom to work from anywhere, anytime. Our solutions are:
- Contextual and insights-enabled
- Cloud-ready and easy to consume
- Powered by AI and automation.
Gartner Named Cognizant a Leader in its Magic Quadrant Report for Managed Workplace Services, North America 2019
Cognizant was named a Leader on basis of its completeness of vision and ability to execute. The report assessed 21 major workplace service providers.
READ REPORTGartner Disclaimer
OFFERINGS
Disruptive digital technologies are changing the face of the modern-day workplace. Redefining your workplace means shifting from business-centric to an employee-centric model—while keeping your enterprise compliant and secure. Cognizant can show you how.
Our WorkNEXT™ digital workplace services provide solutions that are contextual, insights-enabled, agile and secure. These services personalize employee experiences, improve productivity, and promote creativity, innovation and collaboration in alignment with business metrics.
Cognizant® WorkNEXTTM UEM: Delivering Continuous and Contextual Aware Workplace Solution
Cognizant® WorkNEXTTM UEM solution enables organizations to empower employees to work from anywhere, any time and from any device with secured and seamless access to resources boosting business productivity.
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DIGITAL EXPERIENCE DESK AND FIELD SERVICES
USER EXPERIENCE, AI & AUTOMATION-ENABLED SUPPORT
Digital eXperience Desk is an AI-enabled, Intelligent Virtual Assistant (iVA)-led service desk that enables your organization to transform user experiences and productivity. The virtual assistant is integrated to a device- and OS-agnostic digital platform to enable intelligent search, knowledge on demand & remediation solutions and thereby provides a “single door” support solution. Digital eXperience Desk offerings include:
- WorkNEXT™ AI-powered service desk with omnichannel, near-shore and culturally aligned support locations
- WorkNEXT™ EZ (Engagement Zone), a digitally enhanced deskside and field service offering provided globally, leveraging high skilled resources and digital technologies
- WorkNEXT™ DigiHub, a digital user interaction hub that serves as a one-stop shop for end user interaction with the IT department
- WorkNEXT™ Persona Services, which aim to provide an effective personalization strategy that enhances customer experience, leading to reduced costs and increased revenue from greater customer satisfaction, loyalty and advocacy
- WorkNEXT™ AR-enabled field support services, to efficiently manage diverse IT estates, including complex and nonstandard equipment, through Cognizant’s AR-powered Digital Field Services solution.
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WORKSPACE ON CLOUD AND COLLABORATION SERVICES
QUALITY UX FROM THE PUBLIC CLOUD
Workspace on cloud solutions provide desktops, applications and resources anytime, anywhere, on any device, from the public cloud. By simplifying desktops and operations and improving security and managing costs, they help your organization provide a high-quality user experience along with public cloud benefits. Workspace on cloud offerings include:
- WorkNEXT™ Cloud Workspace, an integrated, end-to-end workspace solution built on a public cloud platform that delivers desktops and applications accessible anywhere, anytime, on any device, offered in an “As a Service” model
- WorkNEXT™ M365 Solution, which allows you to achieve a user-centric, interactive solution that’s secure to access and provides best-in-class delivery and management; it combines features and toolsets from the Windows 10 operating system, Office 365 Pro Plus productivity suite, and Enterprise Mobility and Security package
- WorkNEXT™ Productivity Services, covering enterprise email-managed services, implementation and migration solutions, including:
- Multi-factor authentication for Office 365 service
- Enterprise File Sync and Share (EFSS) Services
- One Drive for business cloud-based e-mail and collaboration services using Google applications (G Suite for collaboration)
- WorkNEXT™ Unified Communication and Collaboration Services (voice, video), covering SharePoint consulting, implementation and support services, consulting and implementation services and Skype for business.
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UNIFIED DEVICE MANAGEMENT AND DaaS
SECURE, MONITOR AND CONTROL WORKFORCE DEVICES
Unified Device Management (UDM) enables you to control a multitude of devices and applications in your network. This seamless, easy-to-manage platform provides a unified management interface for monitoring, controlling and managing your employees’ mobile devices and desktops remotely, reducing support costs and business risks. Offerings include:
- WorkNEXT™ UEM, which redefines the way enterprise IT delivers and manages applications, devices and services to users across all platforms
- WorkNEXT™ Device-as-a-Service, which combines hardware leasing and end-to-end lifecycle services into a single, per-device, monthly contract; it includes full asset management, managed services, and a range of technology refresh options
- WorkNEXT™ LCM Solutions, which include Windows 10 migration services, application compatibility and remediation services, application packaging and virtualization services.
DIGITALLY COGNIZANT
LATEST THINKING
Workspace is increasingly seen as a way to redirect people...
To better understand the interplay between workspace and...
OUR PARTNERS
We form partnerships and strategic alliances with world-class organizations to expand our service offerings and deliver comprehensive solutions to clients. Strategic alliances with the world's leading companies enable us to provide complete solutions to your business and IT challenges.
NEWS
Cognizant Named a Leader in Gartner's Magic Quadrant for Managed Workplace Services, North America
Cognizant Joins the Android Enterprise Recommended Program for Managed Service Providers
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