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Please visit the COVID-19 response page for resources and advice on managing through the crisis today and beyond.
Cognizant® WorkNEXT™ Solutions
EMPOWERING USERS, ELEVATING EXPERIENCE AND DRIVING INNOVATION
As the world copes with COVID-19-related challenges, guide your business through the crisis with resilient strategies. Our Digital Workplace suite enables remote models for the way employees work and collaborate in the new normal.
To bridge the gap between consumer-life and work-life technologies and to deliver a superior employee experience (EX), you need digital workplace strategies that focus on transforming work style, organizational processes, workplace technology and physical workspaces.
WorkNEXT™, Cognizant’s digital workplace solutions suite, delivers personalized, seamless experiences for your employees anywhere, anytime, on any device. By leveraging our solutions using AI, analytics and automation, you can:
- Enable remote collaboration with flexible working models
- Improve employee productivity
- Resolve employee issues faster
- Create intelligent workspaces that promote creativity, innovation and collaboration
Reinforcing Productivity in the Age of Remote Work
Thrust into large-scale work-from-home programs by COVID-19, businesses are learning that customers demand a high-quality experience no matter what. We explain how to meet customer expectations in a robust, scalable manner.
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Sustain business operations: Transition to remote working at scale
The COVID-19 pandemic, with its unprecedented speed and scale of spreading, is threatening our lives as well as livelihoods. These extraordinary times are redefining the future of work in terms of the way we work and collaborate in our workplaces. Read how you can navigate your business through the COVID-19 crisis with Cognizant Digital Workplace Services.
READ MOREOFFERINGS
The move to remote work and disruptive digital technologies is changing the modern workplace. Redefining work means shifting from a business-centric to an employee-centric “anywhere anytime, any device” model—while keeping your enterprise compliant and secure. Cognizant’s WorkNEXT™ digital workplace offerings are contextual, insights-enabled, agile and secure.
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UNIFIED DEVICE SERVICES
ENABLE SECURE, CONTEXTUAL ACCESS
Unified Device Services enable seamless, secure and contextual access to devices and resources from anywhere, anytime and any device. Our offerings encompass desktop virtualization, cloud-hosted desktops, VDI, remote access to physical machines and unified device management. They include:
- WorkNEXT™ Cloud Workspace, an integrated cloud solution that delivers applications for employees in a virtual desktop as a service model. Learn more
- WorkNEXT™ Unified Device Management (UDM) enables BYOD for secure access to corporate data and apps. It redefines how enterprise IT delivers and manages applications, devices and services to users across all platforms. It also provides an easy-to-consume hardware leasing option for enterprise devices to reduce costs. Learn more
- WorkNEXT™ Remote Desktop enables secure remote access to on-premise resources, anytime for remote employees.
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COLLABORATION SERVICES
SEAMLESS COLLABORATION FOR PRODUCTIVITY
Collaboration Services use leading collaboration and communication tools to foster teamwork among employees in multiple locations. Our integrated approach helps enterprises with cross-channel messaging, calling, video meetings and file sharing. Offerings include:
- WorkNEXT™ Unified Communication and Collaboration Services (voice, video) bring together collaboration platforms and systems like Microsoft Teams, Amazon Chime, Cisco Webex, Amazon WorkDocs and more, eliminating management hassles across discrete tools.
- WorkNEXT™ M365 Solution is a user-centric interactive solution that provides secure, best-in-class delivery and management. It combines features and toolsets from the Windows 10 operating system, Office 365 ProPlus productivity suite and Enterprise Mobility and Security package. Learn more
- WorkNEXT™ Digital Contact Center is a scalable, omnichannel, cloud-based digital contact center. It enables a contact center solution for both support staff and remote users.
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DIGITAL SUPPORT SERVICES
USER EXPERIENCE, AI & AUTOMATION-ENABLED SUPPORT
The Digital Support Services suite consists of AI-powered, virtual assistant-led solutions to provide swift, personalized support to your employees, regardless of their location and devices. Combining capabilities across chat, voice and email, the suite leverages AI and automation to support EX and enhance productivity. Offerings include:
- WorkNEXT™ AI-powered service desk, a comprehensive digital engagement solution that delivers personalized service desk support for users. Learn more
- WorkNEXT™ DigiHub, a digital user interaction hub that serves as a one-stop shop for user interaction with the IT department.
- WorkNEXT™ Analytics services, which help increase visibility by proactively monitoring IT assets, even at remote locations.
- WorkNEXT™ AR-enabled field support services, which efficiently manage diverse IT estates, including complex and nonstandard equipment, through Cognizant’s AR-powered Digital Field Services solution.
- WorkNEXT™ Remote Out of Band (OOB) solution, powered by Intel’s vPro Active Management Technology (AMT), enabling your IT teams to discover, repair and help protect out-of-band assets.
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CONNECTED WORKSPACE SERVICES
ENHANCE WORKPLACE EXPERIENCES
Connected Workspace Services reinvents physical spaces, optimizes synergies between the physical and digital worlds and facilitates seamless switching between the two. These services leverage AI, automation and IoT to create smart workspaces that create an immersive workplace experience, elevating EX and productivity. Offerings include:
- WorkNEXT™ Building Management Solution, a total facilities and energy management solution to monitor, manage and control energy devices and create smart workspaces.
- WorkNEXT™ Smart Meeting Room, delivering intelligent meeting environments that integrate best-in-class conferencing technologies, AI and automation to create a superior meeting experience.
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