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Beyond Cost Cutting

LEVERAGE INTELLIGENT AUTOMATION TO TRANSFORM TRAVEL

The travel ecosystem is transforming its technology backbone to decrease operational costs, create new digital services at scale, and free staff to focus on customer-facing tasks.

PLAN YOUR DIGITAL ITINERARY


The impact of digital processes on travel operations is far ranging—and positive. 

Just as the digital revolution is transforming the customer experience, so too are major shifts in store for internal operations in travel companies, hotels and restaurants. For example, conversational AI’s ability to answer routine questions is freeing travel agents to provide the human touch when dealing with other customer issues. And smart sensors combined with wearable and mobile devices are notifying hotel housekeeping when rooms are ready for cleaning.

More than ever, the travel and hospitality sector depends on the free flow of information throughout a myriad of connected networks and operations centers. From the back office to the front desk, Cognizant helps major brands unlock agility with automation—and leverage the power of digital to return to their roots as a people-first industry.

SERVICES

SPEED TO SCALE WITH DIGITAL PLATFORMS


We provide services that help travel companies reinvent finance operations, enhance the customer experience and automate routine tasks at speed and scale.

  • FINANCE AND ACCOUNTING

    TRANSFORM YOUR FINANCE FUNCTION

    Cognizant’s digital solutions include a combination of technology and processes that provide support for store and franchise operations. We deliver finance and accounting support both on-premise and in the cloud in crucial areas such as property and lease accounting, franchise accounting and royalty accounting. Our solutions are designed to provide better cash flow management and increase in working capital, as well as provide improved compliance. 

    Among our Finance and Accounting services are the following:

    • Procure to Pay—Sourcing, Accounts Payable, Travel & Entertainment
    • Order to Cash—Accounts Receivable, Cash Apps and Collections
    • Record to Report—General Ledger Accounting and Fixed Asset Accounting
    • Compliance, Management Information System and reporting
    • Proven and extensive working experience across leading ERP platforms
    • Industry-leading AP platform
  • STORE SUPPORT

    LET DIGITAL MIND THE STORE

    Over time we have created a leadership position in the space of store support and customer care. Our digital deliverables to clients have included cloud and on-premise systems that have:

    • Integrated store support for a well-known quick service restaurant
    • Provided end-to-end support of multiple accounting sub-processes for a leading U.S.-based casual dining restaurant chain, including property and lease accounting, fixed assets and receivables
    • Delivered menu and pricing updates for a U.K.-based restaurant and hotel chain

LATEST THINKING

Travel & Retail: Hospitality in the Digital Era

Here’s how organizations can prepare for a future of chatbot services, expanded loyalty ecosystems, staff-less lobbies and tech-driven guest experiences, while facing new competition from nontraditional contenders.

VIEW PDF

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TAKE THE FIRST STEP

Serving customers by looking forward as well as back is a big promise, but the power of today's new digital capabilities is vast and growing.

Let's talk about how digital can work for your business.

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