Retail Platform Solutions—Omnichannel Analytics

Retail

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The Digital Store

OPERATING AS AN AGILE RETAILER

Besides offering superior products at lower cost, tomorrow’s retailers must deliver a world-class customer experience that keeps customers coming back for more. You can depend on Cognizant for help.

TRANSFORM FOR THE NEW COMMERCE REALITY

Digitization is rewriting the rules of retail commerce at every level.

Physical stores are morphing into lively, immersive environments that rely on sensors to capture and analyze data in real time. Boundaries between online and offline shopping are blurred. And product management and real-time supply chains have assumed starring roles.

From offering omnichannel marketing analytics to best-in-class finance and accounting solutions, Cognizant has the retail and technology experience that will help you remain relevant to consumers—and respond quickly to a changing digital environment.

SERVICES

SPEED TO SCALE WITH DIGITAL PLATFORMS

We provide services that help retailers streamline finance operations, enhance the customer experience and improve store operations management at speed and scale.

DIGITAL FINANCE AND ACCOUNTING
UPSCALE YOUR FINANCE FUNCTION
Cognizant provides finance and accounting services in the areas of order-to-cash, procure-to-pay and record-to-report for the retail industry. With deep domain experience of working with some of the largest retailers in the world, our practice provides solutions that:
- Streamline operations for quicker product launches and better inventory management
- Drive cost savings through our global delivery model and platform-based services
- Leverage industry best practices
- Benchmark and transform, analyze gaps against best-in-class and encourage process optimization for better cash flow management (e.g., DSO reduction, revenue impact, lower outstanding ageing)
- Ensure higher efficiency and effectiveness (e.g., invoice processing rate in AP and accurate cash application)
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PRODUCT MANAGEMENT
REDUCE REVENUE LEAKAGE, IMPROVE CASH FLOW
Cognizant’s product management solutions are designed to reduce operational cost, enhance customer experience, improve efficiency and reduce revenue leakage to improve cash flow. Our solutions include:
- Customer Service: Inbound and outbound call management, credit check support, account creation and field service ticket support
- Field Service Support: Scheduling, dispatching, order tracking, asset management
- Meter Data Management: Data collection, validation, smart meter installation, post-installation data flow
- Billing: Invoice preparation, price updates
- Payments Processing: Receive, process and apply payments
- Credit and Collections: Credit check, dispute resolution, write offs
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SALES AND MARKETING
FOLLOW YOUR DIGITAL ROADMAP
Our sales and marketing consulting services clearly define a digital roadmap for technology and back-office rollouts and provide analytics to help you understand consumer behavior. Services include:
- Price Configuration Management: Planning and managing SKU price changes
- Promotions Support: Managing off-season and other sales promotions
- After Sales Surveys: Monitoring customer satisfaction after sales
- Benchmarking Services: Benchmark against price and new product launches
STORE OPERATIONS MANAGEMENT
ENHANCE THE SHOPPING EXPERIENCE
Cognizant’s retail solutions are designed to increase customer scorecards and improve the overall shopping experience. We also help retailers improve the utilization of resources, ensure smooth operations and improve workforce productivity. Other benefits include increasing equipment life and ROI, leveraging mobile and location-aware technology, and application enhancements to minimize back end data manipulations.

Our services include:
- Service Provider On-Boarding: To improve facilities maintenance
- Internal and Service Provider Helpdesk: Case management and tracking, query handling, remote desktop support, network and IT support, application support
- Invoice Query Handling: Responding to any queries regarding invoice payments from service providers
- Spend Analysis: Analyzing facilities maintenance cost related data
- Procurement and Asset Management: Tariff setup and update, customer and carrier setup, compile licenses and permits, fleet management support, yard management support, bid and carrier management
- Billing/Freight Payments: Invoicing and settlement, claims management, billing, audit and payments, freight payment reconciliations
- Customer Service: Customer order tracking, customer query resolution, reverse logistics support/return material authorization
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