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Increase Competitiveness, Minimize Risk

Transform operating models to accelerate growth

Learn why more than 30 of the top life insurance companies and 13 of the top 25 property and casualty insurance companies work with us.

ACCELERATE THE SHIFT TO DIGITAL

Conventional insurance business models have proven to be remarkably flexible for quite a while, but the industry is starting to feel the impact that digital technology has on how products and services are delivered.

As a result, this digital shift will change the nature of those products and services, and even the business model itself. The insurance industry is facing intense market pressures from many angles—new entrants are quickly exploiting new technology to offer niche offerings while consumers are clamoring for the pleasing experiences they are now routinely offered by retailers and other industries. 

We believe that the companies that move swiftly and decisively are likely to be those that win big. New revenue streams await insurers who can tap into digital to shift from being purely reactive—indemnifiers of risk—to more proactive partners to their customers, perhaps helping them to avoid needing to file a claim at all. Successful insurers will automate processes that are cumbersome to free up resources who can focus on designing and delivering insights & experiences that will keep them in lock-step with their customers and prospects.

We help insurers reimagine and create digital ready processes that not only drive superior performance but also close the process gaps between customers, suppliers and partners with automation, insights, point solutions and platforms. Cognizant has developed a host of proprietary point solutions and platforms for the end-to-end insurance value chain that are industry leading examples to deliver better outcomes.

SEGMENTS

Property & Casualty
Achieve greater performance in optimizing operations, redesigning experiences and business model digitization.
Life, Retirement, Employer Benefits & Annuity
Connect directly with customers more effectively, streamline operations, consolidate systems and accelerate time to market, while reducing operating expenses.

45%

price reduction per policy with digital process services for life insurance carriers

90%

of core processes are simplified with business process services for property and casualty insurers

OFFERINGS AND PLATFORMS

HELPING INSURERS FOCUS ON GROWTH

We help insurers re-engineer, digitize, manage and operate their most essential business processes to improve customer experiences, heighten efficiency and lower operating costs, all to drive growth.

  • Cognizant® Digital Life and Annuity

    IMPROVE PROCESSES THROUGH AUTOMATION

    Deliver great experiences directly to your policyholders and prospects, while improving quality, reducing costs and transforming life and annuity operations performance.

    LEARN MORE
  • Cognizant® Digital Property and Casualty

    OPTIMIZE OPERATIONS TO DRIVE FUTURE GROWTH

    Combine our specialized P&C capabilities and digital expertise to transform your business, operating and technology models, supporting multichannel CX strategies while also reducing operating costs and improving efficiency.

    LEARN MORE
  • Policy Administration Support

    SIMPLIFY PROCESSES FOR SUPERIOR CUSTOMER EXPERIENCE

    Leverage full lifecycle policy administration services across Personal & Commercial, Life & Group Benefits and Annuities and Retirement Services. We enable insurance carriers to achieve their dual mandate—achieving revenue growth while being operationally efficient—through our expertise and experience in serving the global markets.

  • Cognizant Workers Compensation Care Analysis—Medical Cost Management Solution

    PREVENT WORKERS’ COMP CLAIMS LEAKAGE

    Improve your workers’ compensation loss ratio with better control over medical benefits. Our treatment plan engine creates standard templates for bill review and uses evidence-based guidelines to enable you to make objective decisions.

    LEARN MORE
  • Claims Management

    INDUSTRY READY CLAIMS PROCESSES FOR ACCURATE DECISIONS

    Effectively cover the end-to-end claims life cycle with our customized and transparent offering. This includes first notice of loss (FNOL) to assessment, claims adjudication, subrogation, reserve management and payments.

  • Cognizant® Intelligent Process Automation

    WHY IPA?
    GREATER ROI

    Elevate workforce productivity by automating specific functions as well as end-to-end business operations. Leveraging leading automation platforms, we partner with you to improve workforce productivity and streamline customer experiences to drive business performance and growth.

    LEARN MORE
  • Cognizant® Digital Finance and Accounting

    DIGITALLY TRANSFORM FINANCE AND ACCOUNTING

    Transform finance and accounting operations into a value generator for your organization. Apply next-generation digital capabilities to enhance existing investments and turn procure-to-pay, order-to-cash, record-to-report and financial planning into valuable business insights.

    LEARN MORE
  • Cognizant® Digital Customer Service

    TREAT YOUR CUSTOMERS RIGHT

    Achieve new revenue-generating opportunities for your organization with next-generation customer service. We enable you to deliver proactive, predictive interactions across all your customers’ preferred channels to deliver more efficient, effective and enriched experiences.

    LEARN MORE

LATEST THINKING

PERSPECTIVES
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Cognizant Named the RPA Turnaround Specialist by Forrester

The Forrester Wave™: Robotic Process Automation Services, Q4 2019 reports Cognizant as a Leader among Robotic Process Automation (RPA) service providers. Cognizant has supported customers by successfully setting up the automation CoE, and tracking RPA program back to outcomes.

READ THE PRESS RELEASE

Cognizant Digital Operations: Life & Annuity Insurance

Improve policy holder experiences, launch products faster while reducing cost and minimizing risk. Learn how partnering with Cognizant transforms your operating model.

READ MORE

Cognizant Digital Operations: Property & Casualty Insurance

Improve acquisition and retention, launch products faster, reduce cost and minimize risk. Explore the ways Cognizant partners with you to transform digital operations.

READ MORE

TAKE THE FIRST STEP

Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing.

Let’s talk about how digital can work for your business.

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