Technology trailblazers and digital disruptors are under immense pressure to develop, test, market and support innovative new products nearly instantly. Agile and intelligent operating models are imperative, but outdated processes interfere with transformation initiatives, impeding growth and hindering service to users and advertisers.
Cognizant can help. With our forward-thinking outlook, we help search, social, maps and ad platforms recognize and capitalize on opportunities while delivering business outcomes. From optimizing advertising campaigns to moderating user-generated content to innovating maps and navigation innovation, our holistic approach provides everything you need to enhance operations, experiences and revenue streams.
Today's search, social, maps, and ad platforms are under intense pressure. We offer business process services that enable you to provide an optimal digital platform experience. You can streamline and cost-effectively manage customer support and service operations—and redirect internal business resources toward more strategic, value-added projects.
Our holistic approach to global customer experience (CX) operations provides everything you need to innovate products, experiences and revenue streams. We apply intelligent, human-centric support so your customers gain value from your products and services. Also we provide insightful feedback, gained from customer engagement, to drive adoption and faster innovation of platforms and products, leading to improved and new sources of revenue.
Our digital marketing operations span the entire ecosystem of customer support, product support and revenue generation. We help your customers improve their campaigns’ effectiveness to maximize value and return on investment. And we use data-driven insights to help you improve and develop your products and services–leading to increased customer satisfaction, usage and business growth.
Social media companies need experienced resources to help sort through the ever-expanding sea of user-generated content and the threats lurking within. We partner with you to moderate content—across borders and languages—so users have a safe and trustworthy environment to connect with people and brands. We help you understand how the landscape is changing, and what to do in response, so you can prevent threats before they happen.
We help transform maps from simple navigation to interactive, content-rich tools that bolster CX and revenue. We use data to make journeys more intelligent, automation to make interfacing more responsive, and innovation and localization to create revenue for you and your customers along the way. And we provide a full set of end-to-end services, with real-time application of insights, so you can improve map and navigation products and provide near-real-time support.