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Humanize Technology

OPTIMIZE GLOBAL CX WITH AGILE OPERATIONS

We couple cutting-edge technologies with human-centric elements that enable you to deliver a superior digital platform experience.

ENHANCE DIGITAL PLATFORM EXPERIENCE


Create customer affinity and loyalty with human-centric operations and world-class support.

Technology trailblazers and digital disruptors are under immense pressure to develop, test, market and support innovative new products nearly instantly. Agile and intelligent operating models are imperative, but outdated processes interfere with transformation initiatives, impeding growth and hindering service to users and advertisers.

Cognizant can help. With our forward-thinking outlook, we help search, social, maps and ad platforms recognize and capitalize on opportunities while delivering business outcomes. From optimizing advertising campaigns to moderating user-generated content to innovating maps and navigation innovation, our holistic approach provides everything you need to enhance operations, experiences and revenue streams.

SERVICES

ACCELERATE DIGITAL MODERNIZATION


Today's search, social, maps, and ad platforms are under intense pressure. We offer business process services that enable you to provide an optimal digital platform experience. You can streamline and cost-effectively manage customer support and service operations—and redirect internal business resources toward more strategic, value-added projects.

  • GLOBAL CX OPERATIONS

    A HOLISTIC CX APPROACH

    Our holistic approach to global customer experience (CX) operations provides everything you need to innovate products, experiences and revenue streams. We apply intelligent, human-centric support so your customers gain value from your products and services. Also we provide insightful feedback, gained from customer engagement, to drive adoption and faster innovation of platforms and products, leading to improved and new sources of revenue.

    • Go-to-Market
    • Customer Support
    • Product Support
    • Social Media Support
    • Fraud Analytics
    • Process Engineering & Automation
  • DIGITAL MARKETING OPERATIONS

    IMPROVE CAMPAIGNS, OPTIMIZE ROI

    Our digital marketing operations span the entire ecosystem of customer support, product support and revenue generation. We help your customers improve their campaigns’ effectiveness to maximize value and return on investment. And we use data-driven insights to help you improve and develop your products and services–leading to increased customer satisfaction, usage and business growth.

    • Brand, A/C Manager Support
    • Content & Creative Readiness
    • Ad and Sales Operations (from Enterprise to SMB)
    • Campaign Optimization
    • Analytics and Reporting
    • Data Integration

     

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  • SOCIAL MEDIA CONTENT OPERATIONS

    MONITOR CONTENT TO PREVENT THREATS

    Social media companies need experienced resources to help sort through the ever-expanding sea of user-generated content and the threats lurking within. We partner with you to moderate content—across borders and languages—so users have a safe and trustworthy environment to connect with people and brands. We help you understand how the landscape is changing, and what to do in response, so you can prevent threats before they happen.

    • AI Algorithm Training
    • Analytics & Reporting
    • Social Media Monitoring
    • Policy Operations
  • NAVIGATION OPERATIONS

    RICHER MAPS MEAN SMARTER NAV

    We help transform maps from simple navigation to interactive, content-rich tools that bolster CX and revenue. We use data to make journeys more intelligent, automation to make interfacing more responsive, and innovation and localization to create revenue for you and your customers along the way. And we provide a full set of end-to-end services, with real-time application of insights, so you can improve map and navigation products and provide near-real-time support.

    • Localization & Map Operations
    • AI Algorithm Training
    • Feedback Engineering
    • AR / VR Content Classification
    • Product & Platform Incubation

LATEST THINKING

TAKE THE FIRST STEP

Serving customers by looking forward as well as back is a big promise, but the power of today's new digital capabilities is vast and growing.

Let's talk about how digital can work for your business.

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