carrot carrot carrot Change Centers x cognizanti collaborators create-folder Data Science Decisive Infrastructure download download edit Email exit Facebook files folders future-of-work global sourcing industry info infographic linkedin location Mass Empowerment Mobile First our-latest-thinking pdf question-mark icon_rss save-article search-article search-folders settings icon_share smart-search Smart Sourcing icon_star Twitter Value Webs Virtual Capital workplace Artboard 1

Accelerate Transformation

MAKE THE PROMISE OF DIGITAL REAL

We couple operations with business practices, enabling telecom firms to be more aligned, responsive and closer to customers’ demands.

ACTIVATE EXPERIENCES TO INSPIRE


Gain the agility and speed to create and capture value, grow revenue and stay ahead of customer and marketplace demands.

For today’s telecommunications companies, outdated operating models are hindering transformation initiatives, impeding growth and the ability to keep pace with customer and marketplace demands. The constant friction is making processes cumbersome and operations costly. 

Cognizant can help. Our deep communications industry experience and ready-made industry solutions, platforms and processes enable you to accelerate transformation and make the promise of digital real.

7

of the top 10 global communications service providers and equipment vendors partner with Cognizant.

SERVICES

STREAMLINE YOUR BUSINESS PROCESSES


With a deep understanding of today’s communications industry, we offer business process services to make you more effective, efficient and virtualized. You’ll be able to streamline and cost-effectively manage customer support and service operations—and redirect internal business resources toward more strategic, value-added projects.

  • ORDER PROVISIONING

    IMPROVE CUSTOMER SATISFACTION AND RETENTION

    Our order provisioning solutions are designed to drive customer retention and feature the following benefits:  

    • Reduced order fallout, faster provisioning and increased cash flow velocity
    • Detailed understanding of various customer-specific standard operating procedure (SOP) systems and platforms
    • Enhanced customer satisfaction through implementation of best practices and technology solutions
    • Earlier resolution of servicing issues leading to decreased customer support costs
    • Reduced truck rolls
    • Reduced order touch rate


    End-to-end order provisioning support includes:   

    • Service order creation, tracking and validation
    • Credit verification and authorization
    • Exception handling
    • Supplier integration
    • Service provisioning
    • BPS and IT integration, leveraging Cognizant’s Order Management-as-a-Service (OMaaS) solution
  • TECHNICAL SUPPORT

    ENHANCE END-TO-END CX

    Our technical support solutions are designed to provide an enhanced customer experience, from first contact through resolution. Tier 1 & Tier 2 technical support services include:

    • Product support
    • Field technician support
    • Network support
    • Service desk
    • Multichannel support solutions through voice, email, chat, web portal, social CRM
    • Operational efficiency tools for knowledge management and service management


    Benefits include:

    • Proactive and self-service technical solutions to reduce support costs
    • Global delivery model to provide coverage across time zones
    • Intelligent interactive voice response automation
    • Streamlined processes for greater efficiency and cost variability
  • DIGITAL CUSTOMER SERVICE

    TREAT YOUR CUSTOMERS RIGHT

    Our customer support solutions are designed to provide an enhanced customer experience from first contact through final resolution, across touchpoints. Customer life cycle management services include:

    • Sales support
    • General and billing enquiries
    • Loyalty management
    • Warranty support
    • Enhancing customer experience to provide superior support and customer retention
    • Operational efficiency tools for knowledge management and service management


    Benefits include:

    • Proactive and self-service technical solutions to reduce support costs
    • Global delivery model to provide coverage across time zones
    • Intelligent interactive voice response automation
    • Streamlined processes for greater efficiency and cost variability
       
    LEARN MORE
  • DIGITAL FINANCE AND ACCOUNTING

    IMPROVE CASH FLOW MANAGEMENT

    Our finance and accounting solutions are designed to better manage cash flow and increase working capital. Services include:

    • Procure to pay: sourcing, accounts payable, T&E
    • Order to cash: accounts receivable, cash apps, collections
    • Record to report: general ledger accounting, fixed asset accounting compliance, management information services and reporting 


    Benefits include:

    • Improved P&L
    • Reduced servicing spend
    • Improved compliance and controllership
    • Process automation
    • Variable pricing model through BPaaS solutions
       
    LEARN MORE

LATEST THINKING

News

CHECK US OUT
See all Cognizant News

Stay on top of what’s happening across Cognizant.


Events

SAVE THE DATES
View all Cognizant Events

Come out and meet us at these upcoming events.

TAKE THE FIRST STEP

Serving customers by looking forward as well as back is a big promise, but the power of today's new digital capabilities is vast and growing.

Let's talk about how digital can work for your business.

Please Enter Valid First Name
Please Enter a Valid Email Address
Please Enter Valid Company Name
Please Enter Valid Contact Number
Please Input the Region
Please Input the Inquiry Type
Please Input the SubInquiry Type
Please Enter A Message

Thank you for your interest in Cognizant.

We’ll be in touch soon.