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Accelerate Transformation

Transform operating models to improve subscriber experiences

Learn why 7 of the top 10 communications service providers work with us.

DEEPEN CUSTOMER ENGAGEMENT


Today, communications companies are under pressure to transform operating models for improved order fulfillment, billing and delivery. They also must innovate product, service, and content development, capitalize on disruption and deepen subscriber relationships.

Success requires a reinvention of business processes where digital platforms, data, automation and AI are leveraged to create intelligent and agile order, support and service operations. Harnessing managed services is also essential to deliver outstanding customer experiences with the lowest total cost of ownership. Cognizant combines industry and digital operations expertise to help transform business operations and implement digital platforms, automation, AI and managed services.

SEGMENTS

Cable & Satellite

Apply business process transformation to improve customer relationships, provide intelligent customer services and accelerate profitable growth.
Integrated Communication Providers

Implement digital operations to innovate and personalize products to upsell, cross-sell and drive loyalty to create new revenue streams.
Network Equipment Manufacturers

Combine intelligent digital platforms and managed services to streamline processes and administration, reduce costs and improve customer relationships.
Wireless

Transform billing, order fulfillment and finance processes to automate workflows, increase agility and personalize engagement for increased productivity and growth.

80%

efficiency improvement through business process transformation in communications companies

OFFERINGS AND PLATFORMS

STREAMLINE YOUR BUSINESS PROCESSES


With a deep understanding of today’s communications industry, we offer business process services to make you more effective, efficient and virtualized. You’ll be able to streamline and cost-effectively manage customer support and service operations—and redirect internal business resources toward more strategic, value-added projects.

  • COGNIZANT® DIGITAL MARKETING OPERATIONS

    IMPROVE CAMPAIGNS, OPTIMIZE ROI

    Improve campaign effectiveness to maximize value and return on investment. Utilize data-driven insights to advance and develop your products and services, resulting in increased customer satisfaction, usage and business growth.

    LEARN MORE
  • COGNIZANT® INTELLIGENT PROCESS AUTOMATION

    WHY IPA? GREATER ROI

    Elevate workforce productivity by automating specific functions as well as end-to-end business operations. Leveraging leading automation platforms, we partner with you to improve workforce productivity and streamline customer experiences to drive business performance and growth.

    LEARN MORE
  • COGNIZANT® DIGITAL FINANCE AND ACCOUNTING

    DIGITALLY TRANSFORM FINANCE AND ACCOUNTING

    Transform finance and accounting operations into a value generator for your organization. Apply next-generation digital capabilities to enhance existing investments and turn procure-to-pay, order-to-cash, record-to-report and financial planning into valuable business insights.

    LEARN MORE
  • COGNIZANT® DIGITAL CUSTOMER SERVICE

    TREAT YOUR CUSTOMERS RIGHT

    Achieve new revenue-generating opportunities for your organization with next-generation customer service. We enable you to deliver proactive, predictive interactions across all your customers’ preferred channels to deliver more efficient, effective and enriched experiences.

    LEARN MORE

LATEST THINKING

CONNECT WITH US

Serving our clients, solving problems and enhancing human experiences motivate everything we do. If you're as passionate about the possibilities as we are, discover the best digital opportunities for your business.