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Accelerate Transformation

MAKE THE PROMISE OF DIGITAL REAL

We couple operations with business practices, enabling telecom firms to be more aligned, responsive and closer to customers’ demands.

ACTIVATE EXPERIENCES TO INSPIRE


Gain the agility and speed to create and capture value, grow revenue and stay ahead of customer and marketplace demands.

For today’s telecommunications companies, outdated operating models are hindering transformation initiatives, impeding growth and the ability to keep pace with customer and marketplace demands. The constant friction is making processes cumbersome and operations costly. 

Cognizant can help. Our deep communications industry experience and ready-made industry solutions, platforms and processes enable you to accelerate transformation and make the promise of digital real.

7

of the top 10 global communications service providers and equipment vendors partner with Cognizant.

SERVICES

STREAMLINE YOUR BUSINESS PROCESSES


With a deep understanding of today’s Communications industry, we offer business process services to make you more effective, efficient and virtualized. You’ll be able to streamline and cost-effectively manage customer support and service operations—and redirect internal business resources toward more strategic, value-added projects

  • ORDER PROVISIONING

    IMPROVE CUSTOMER SATISFACTION AND RETENTION

    Our order provisioning solutions are designed to drive customer retention and are marked by the following benefits:  

    • Reduced order fallout and faster provisioning and increased cash flow velocity
    • Understanding various customer-specific Standard Operating Procedure (SOP) systems and platforms
    • Enhance customer satisfaction through implementation of best practices and technology solutions
    • Resolve servicing issues much earlier and decrease customer support costs
    • Reduce truck rolls
    • Reduce order touch rate


    End-to-End Order Provisioning Support includes:   

    • Service Order Creation, Tracking and Validation
    • Credit Verification & Authorization
    • Exception Handling
    • Supplier Integration
    • Service Provisioning
    • BPS and IT integration through (leveraging Cognizant’s Order Management as a Service (OMaaS) solution)
  • TECHNICAL SUPPORT

    ENHANCE END-TO-END CX

    Our technical support solutions are designed to provide an enhanced customer experience, from first contact through resolution. Tier 1 & Tier 2 Technical Support Services Include:

    • Product Support
    • Field Technician Support
    • Network support
    • Service Desk
    • Multi-Channel Support Solutions through Voice, E-mail, Chat, Web Portal, Social CRM
    • Operational efficiency tools for Knowledge Management & Service Management


    Benefits include:

    • Proactive and self-service technical solutions to reduce support costs
    • Global delivery model to provide coverage across time zones
    • Intelligent IVR automation
    • Streamlined processes for greater efficiency and cost variability
  • CUSTOMER SUPPORT

    TREAT YOUR CUSTOMERS RIGHT

    Our customer support solutions are designed to provide an enhanced customer experience from first contact through final resolution, across touch points. Customer life cycle management services include:

    • Sales Support
    • General and Billing Enquiries
    • Loyalty Management
    • Warranty Support
    • Enhancing customer experience to provide superior support and customer retention
    • Operational efficiency tools for Knowledge Management & Service Management


    Benefits include:

    • Proactive and self-service technical solutions to reduce support costs
    • Global delivery model to provide coverage across time zones
    • Intelligent IVR automation
    • Streamlined processes for greater efficiency and cost variability
  • FINANCE AND ACCOUNTING

    IMPROVE CASH FLOW MANAGEMENT

    Our finance and accounting solutions are designed to better manage cash flow and increase working capital. Services include:

    • Procure to Pay: Sourcing, Accounts Payable, AP, T&E
    • Order to Cash: AR, Cash Apps, Collections
    • Record to Report: GL Accounting, Fixed Asset Accounting Compliance, MIS and reporting 


    Benefits include:

    • Improve P&L
    • Reduction in servicing spend
    • Improved Compliance & Controllership
    • Process automation
    • Variable pricing model through the providing of BPaaS solutions

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TAKE THE FIRST STEP

Serving customers by looking forward as well as back is a big promise, but the power of today's new digital capabilities is vast and growing.

Let's talk about how digital can work for your business.

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