For today’s telecommunications companies, outdated operating models are hindering transformation initiatives, impeding growth and the ability to keep pace with customer and marketplace demands. The constant friction is making processes cumbersome and operations costly.
Cognizant can help. Our deep communications industry experience and ready-made industry solutions, platforms and processes enable you to accelerate transformation and make the promise of digital real.
of the top 10 global communications service providers and equipment vendors partner with Cognizant.
With a deep understanding of today’s communications industry, we offer business process services to make you more effective, efficient and virtualized. You’ll be able to streamline and cost-effectively manage customer support and service operations—and redirect internal business resources toward more strategic, value-added projects.
Our order provisioning solutions are designed to drive customer retention and feature the following benefits:
End-to-end order provisioning support includes:
Our technical support solutions are designed to provide an enhanced customer experience, from first contact through resolution. Tier 1 & Tier 2 technical support services include:
Our customer support solutions are designed to provide an enhanced customer experience from first contact through final resolution, across touchpoints. Customer life cycle management services include:
Our finance and accounting solutions are designed to better manage cash flow and increase working capital. Services include:
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