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Digitize Processes, Propel Impact

STAY AHEAD OF CHANGE WITHOUT DISRUPTING YOUR BUSINESS

Reshape your operating model to stay ahead of digital consumers.

ENABLE FINANCIAL INSTITUTIONS TO BECOME DIGITAL READY


Reinvent core processes at the heart of your business to enhance operational agility and underpin new capabilities.

Digital is reshaping the banking and financial services landscape, mandating firms to shift from an overreliance on legacy IT systems and traditional business models toward nimble, customer-centric processes.

While one measure of success in this industry was once fixed, standardized repeatable processes, digital channels, newer technologies and the need for data insights have created a strong need for agile operating models with redefined and reimagined processes. 

To support hyper-targeted and personalized products and customer experiences, companies need highly automated, adaptable and agile processes. Only then can they quickly pivot to accommodate the latest technology innovation, as well as industry and customer demands.

We help banks and financial services companies digitize the value chain through technology, robotics and analytics to redesign the customer experience while minimizing disruption through a well-documented operational playbook.

SERVICES

OPTIMIZE OPERATIONS THROUGH PROCESS AUTOMATION


With new digital operating models, financial institutions are freed to budget and allocate resources to focus on innovation and service quality—the lifeblood to moving in lockstep with today's digital consumers. We help financial services companies drive new operating models to boost revenue and control costs.

  • INVESTMENT BANKING OPERATIONS

    BRING DIGITAL TO LIFE

    Cognizant has strong capability across transactional and high-end strategic processes within Investment Banking functions. We support investment banks, brokerage houses and financial services companies across equity, fixed income, OTC derivatives, foreign exchange and commodities.

    Our service offerings range from client onboarding, margin and collateral management, confirmations and settlements, reconciliations and reporting, cash management to valuation and dispute management, prime brokerage, risk and compliance, product control, global network management, research and analytics, and creative and design services.

  • MORTGAGE OPERATIONS

    EXCEED BORROWER DEMAND WITH DIGITAL

    Today’s borrowers expect an omni-channel and hyper-personalized approach, where banks come up with proactive solutions, and maybe stronger financial management abilities, rather than just provider updates or single channel support. 

    Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses.

    Our capabilities span:

    • Compliance, audit, quality assurance and control
    • Fulfilment (processing, underwriting, closing/funding and delivery) for retail, wholesale and correspondent
    • Loan administration including escrow and loan maintenance
    • Foreclosure servicing 
    • Call center support 
    • Finance and accounting
    • Settlement services


    Each solution delivers a re-invented focus on the new ways of borrower engagement combined with self-service tools, helping you to ensure the best possible user experience for your customers and reduce the cost of servicing a loan while providing better adherence to compliance requirements.

  • ASSET AND WEALTH MANAGEMENT OPERATIONS

    ENABLE INVESTMENT MANAGERS REIMAGINE THEIR OPERATING MODELS TO DRIVE BUSINESS AGILITY

    Cognizant has deep expertise in Asset & Wealth Management operations and supports back office services globally. Our Digital Operations practice services investment managers, wealth managers, private banks and pension trusts across traditional and alternative investment classes for direct funds as well as fund of funds.

    Cognizant services bank branches, financial advisors, HNIs & UHNM, home office, service groups, trading desk and contra brokers across a complex spectrum of wealth management operations. We offer end-to-end services spanning research and analytics, trade clearing and settlements, corporate actions, client onboarding, account transfers, performance measurement and attribution, client reporting and reconciliations functions alongside branch operations support.

    Our service offerings for asset managers span across fund administration, trade capture and enrichment, financial consolidation, performance attribution reporting, pricing & valuation, corporate actions, reconciliations and reporting, research and compliance, reference data management, client onboarding and cash and treasury support.

  • LENDING OPERATIONS

    MODERNIZE LENDING PROCESSES FOR NEW OPERATING MODELS

    Cognizant’s lending Digital Operations practice has experience in performing activities across the value chain. We service a variety of clients including originators, servicers, banks, credit unions, brokers, realtors, appraisers and title companies.

    Our end-to-end service offerings span origination, servicing, default management and specialized services to provide processing and transformation support.

    Services span:

    • Origination, including support for application processing, underwriting, closing and post-closing audits.
    • Servicing and default management, including support for escrow administration, loss mitigation, bankruptcy, foreclosure, REO and claims processing.
    • Specialized services, including support for flood, appraisal, valuation and field services.
    • Exposure to various loan types, including residential, commercial, auto, student and consumer.
    • Experience on industry leading platforms, including Dorado, Fiserv, Encompass, MSP, Unifi, Capstone, ARGO and ACBS.

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TAKE THE FIRST STEP

Serving customers by looking forward as well as back is a big promise, but the power of today's new digital capabilities is vast and growing.

Let's talk about how digital can work for your business.

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