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Improve Competitiveness, Optimize Results

Transform operating models to improve banking experiences

Learn why 15 out of the top 20 North American financial institutions work with us.

DEEPEN CUSTOMER ENGAGEMENT

Today, banks are challenged to develop a customer-first operating model, reinvent payment and credit models, and adapt to growing market disruptions—all while driving profitable growth.

To thrive in this evolving marketplace, companies must develop and manage intelligent, adaptable operations. With 25 years’ experience working with retail and commercial banks, Cognizant is uniquely equipped to help you succeed. We deliver business process transformation for more efficient and agile mortgage, lending, payment and credit operations. Our teams implement innovative digital operating models with the lowest total cost of ownership, creating greater efficiency, regulatory compliance and customer engagement.

SEGMENTS

Retail & Commercial Banking
Apply business process transformation to improve customer-centricity, innovate products and services, and capitalize on marketplace disruptions.
Lending
Transform origination and servicing processes to improve efficiency, speed and agility, and apply managed services to reduce cost and risk.
Payments
Innovate payment operations to improve customer visibility and experience and optimize payment journeys for improved customer loyalty and growth.

40%

reduction in total cost of ownership in banking operations through simplified business processes

OFFERINGS AND PLATFORMS

OPTIMIZE OPERATIONS THROUGH PROCESS AUTOMATION

With new digital operating models, banks are free to budget and allocate resources to focus on innovation and service quality—the lifeblood to moving in lockstep with today's digital consumers. We help banks drive new operating models to boost revenue and control costs.

  • Cognizant® Digital Finance and Accounting

    DIGITALLY TRANSFORM FINANCE AND ACCOUNTING

    Transform finance and accounting operations into a value generator for your organization. Apply next-generation digital capabilities to enhance existing investments and turn procure-to-pay, order-to-cash, record-to-report and financial planning into valuable business insights.

    LEARN MORE
  • Cognizant® Next-Gen AML Framework

    AUTOMATE AML ALERTS

    Improve your anti-money laundering (AML) alert quality through intelligent profiling. By leveraging AI-based pattern matching, this solution reduces false positives and negatives that traditional AML programs generate.

    LEARN MORE
  • Customer 360

    ACHIEVE NEW CUSTOMER INSIGHT

    Gain a real-time view of customer relationships across all bank products. Built and deployed on the cloud, Customer 360 eliminates batch processes and creates customer profiles instantly.

    LEARN MORE
  • Cognizant® Application Infrastructure Support

    GAIN OPERATIONAL EFFICIENCIES

    Eliminate recurring issues, save costs and simplify your IT environment by standardizing across operations, tools and processes.

    LEARN MORE
  • Cognizant® Intelligent Mortgage Advisor

    TRANSFORM THE HOME BUYING EXPERIENCE

    Launch a cognitive assistant for home buyers, which offers custom loan recommendations, starts the application process, helps answer customer questions and shares updates on application status.

    LEARN MORE
  • Cognizant® Robots-as-a-Service

    PREPARE FOR THE FUTURE

    Automate repeatable processes such as ordering services from third parties and requests for property appraisals. This results in optimized loan origination and servicing performance as well as a better borrower experience.

    LEARN MORE
  • Cognizant® Real-Time Payments

    DEEPEN CUSTOMER RELATIONSHIPS

    Respond to rapid changes and enhanced modes of payment to retain customers, regain profits and maintain your central role in the financial services ecosystem. Branded digital wallets offer your customers convenient anytime, anywhere commerce.

    LEARN MORE
  • Cognizant® Payments Modernization

    ATTAIN THE DIGITAL EDGE

    Simplify and secure your payments processes and platforms for today’s evolving marketplace with enterprise payments strategy and design, core platform assessment and platform re-architecture services.

    LEARN MORE
  • Cognizant® Regulatory Synergies Framework

    FAST, EFFICIENT COMPLIANCE

    Gain a detailed understanding of your organization’s compliance risk capabilities, so you are able to adhere to new regulations more effectively and at a lower cost.

    LEARN MORE

LATEST THINKING

WHITEPAPERS
Financial Services Automation: Taking Off the...

Process automation is vital to banking’s future, yet...

VIEW
WHITEPAPERS
Digital Engineering: Top Three Imperatives for...

Struggling to grow market share amid increased fintech...

VIEW

COGNIZANT—A RECOGNIZED LEADER

 

Everest Group PEAK Matrix™ for Banking BPO Digital Capability Platform (DCP) Service Providers 2019

Everest named Cognizant a leader in Banking BPO DCP Service Providers. The report recognizes Cognizant's strong digital capabilities, including BPM tools, automation, OCR solutions and operational analytics.

READ THE REPORT

Cognizant Digital Operations: Banking

Improve customer engagement, innovate products and services, and capitalize on disruptions. Learn how Cognizant streamlines digital operations to help you achieve a stronger bottom line.

VIEW PDF

TAKE THE FIRST STEP

Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing.

Let’s talk about how digital can work for your business.

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