Cognizant Operations Intelligence integrates and validates data from multiple source systems, predicting outcomes and automating decisions and responses to inform business decision-makers of the optimal actions to take.
Our five Operations Intelligence modules include:
Cognizant Operations Intelligence optimizes decision-making by continuously ingesting, correlating and analyzing multiple data streams in different formats to identify patterns and trends, predict outcomes and take the action with the best-predicted outcome. Through data analytics, we leverage machine learning and artificial intelligence in day-to-day business procedures to optimize processes and decision-making.
Enterprises are awash in data from processes like workforce management, IT operations, procurement, supply chain, customer interactions and finance. Still more data lives in various systems and applications. What if you could correlate and analyze data from all of these sources in real-time to predict the action with the best outcome at this very moment?VIEW PDF
By quickly recognizing not just what callers say but also their emotional state, cognitive computing systems can guide agents to provide a better customer experience.READ BLOG POST
With the influx of intelligent machines, conventional work models are shifting. Using insights from workforce intelligence, businesses can redefine the employee experience while also driving collaboration, innovation and success across the enterprise.VIEW PDF
How 11 organizations are using artificial intelligence to accelerate decision-making, improve business processes, enhance user engagement, reduce costs and drive remarkable growth and profitability.VIEW PDF