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Integrate Complex Operations

AI FUELS INTELLIGENT AND EFFICIENT BUSINESS PROCESSES

IDENTIFY AND RESOLVE OPERATIONS ISSUES


Supply chains are getting more complex, customer markets more diverse and IT objectives more challenging, all of which impact cash flow and profitability. Traditional analytics and reporting tools can’t deal with the complexity of interlinked processes and a constantly changing business environment.

Cognizant Operations Intelligence integrates and validates data from multiple source systems, predicting outcomes and automating decisions and responses to inform business decision-makers of the optimal actions to take. 

Our five Operations Intelligence modules include: 

  • Smart Finance and Accounting—maximize working capital utilization and optimize vendor payment terms. 
  • Intelligent Workforce Insights—scientifically identify the best candidates based on your criteria. Identify employees at risk for attrition and take corrective action.
  • Smart Procurement—identify and execute smarter spend strategies. Optimize procurement processes. Proactively monitor and manage compliance to avoid spend leakage.
  • Smart Insights—help IT departments streamline processes and improve operational efficiency.
  • Next-Gen Customer Insights—automate repetitive contact center human actions, such as interpreting written documents and describing the context.

OUR APPROACH

Cognizant Operations Intelligence optimizes decision-making by continuously ingesting, correlating and analyzing multiple data streams in different formats to identify patterns and trends, predict outcomes and take the action with the best-predicted outcome. Through data analytics, we leverage machine learning and artificial intelligence in day-to-day business procedures to optimize processes and decision-making.

SPOTLIGHT

OFFERING OVERVIEW
Creating Intelligent Business Processes With AI

Enterprises are awash in data from processes like workforce management, IT operations, procurement, supply chain, customer interactions and finance. Still more data lives in various systems and applications. What if you could correlate and analyze data from all of these sources in real-time to predict the action with the best outcome at this very moment?

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By quickly recognizing not just what callers say but also their emotional state, cognitive computing systems can guide agents to provide a better customer experience.

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WHITEPAPER
Talent Intelligence: Unlocking People Data to Redefine How Humans Need to Work

With the influx of intelligent machines, conventional work models are shifting. Using insights from workforce intelligence, businesses can redefine the employee experience while also driving collaboration, innovation and success across the enterprise.

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EBOOK
Accelerate Business Growth and Outcomes With AI

How 11 organizations are using artificial intelligence to accelerate decision-making, improve business processes, enhance user engagement, reduce costs and drive remarkable growth and profitability.

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TAKE THE FIRST STEP

Serving customers by looking forward as well as back is a big promise, but the power of today's new digital capabilities is vast and growing.

Let's talk about how digital can work for your business.

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Thank you for your interest in Cognizant.

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