Cognizant’s Customer Intelligence solutions collect and analyze large amounts of data to determine the best, most effective ways to interface and interact with your current and future clients.
Most people today share an enormous amount of information about themselves, including their activities, demographics, interests and preferences on a variety of devices. And, when all that data is properly and thoroughly analyzed, it yields intelligent, valuable, actionable business recommendations about customers and their patterns of use.
That’s exactly what our Customer Intelligence solutions do. They deliver superior customer experiences across all channels by parsing customer behavior in real time. This explains and informs decision-making and provides tailored, insightful recommendations that guide them toward their next best action.
Cognizant’s Customer Intelligence solution continually builds loyalty and return business by proactively guiding and optimizing offers across all customer touch points, increases retention by offering the most relevant information and seamless experiences, delights users by offering dynamic customer context via relevant, personalized and targeted interactions and by demonstrating ROI through targeting the most valuable customers.
Our Customer Intelligence solutions parse customer behavior in real time to understand what informs decision-making, providing tailored intelligent recommendations that guide them toward their objectives—and yours.VIEW PDF
By proactively addressing three megatrends reverberating across the digital terrain, consumer-facing organizations can deliver more gratifying customer experiences while maximizing the value of service and support personnel.VIEW PDF
Digital provides both industries the opportunity to extend collaboration beyond loyalty rewards and free flights. Here’s how.VIEW PERSPECTIVES
How 11 organizations are using artificial intelligence to accelerate decision-making, improve business processes, enhance user engagement, reduce costs and drive remarkable growth and profitability.VIEW PDF