High Tech

Building Resilience: How to Emerge from the Pandemic Stronger

Grounded in the lessons learned through the pandemic, Cisco has updated its strategic playbook, which includes six recommendations for all organizations to consider.

By Maria Martinez, Executive Vice President, Cisco

Customers across the globe stepped up digital initiatives to address gaps in e-commerce, procurement, the supply chain and other pain points.

Now more than ever, technology is an essential lifeline — a way to maintain our business performance during these “safer-at-home” times. The challenges of technology, however, remain: How do we scale? How do we keep it safe? And how do we make sure it keeps working when we need it most?

For example, Cisco employs more than 75,000 people based in 95 countries. With the onset of the COVID-19 pandemic, our office workers became remote workers essentially overnight. This shift to working from home drove traffic through the Cisco Webex collaboration platform to record levels without warning, from 150 million Webex users in January 2020 to more than half a billion people — for a total of 25 billion meeting minutes — by April of that year.

At the same time, innumerable Cisco customers across the globe stepped up digital initiatives to address gaps in e-commerce, procurement, the supply chain and other pain points, further spurring the need for secure collaboration.

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