Automation unleashes innovation

Leverage AI and machine learning to find IT blind spots, rebalance resources as sites are closed, reduce the risk of human error and security threats, and accelerate innovation.

To stay sharp, resilient and innovative, we must continue exploring ways to automate repetitive tasks and fault management by deploying new services and products. With the analytics and actionable insights AI and machine learning can deliver, we can solve problems faster. For example, through our work with customers, we find that businesses using automated fault management can detect and troubleshoot network issues 80% faster, with 30% less effort for case management. This is critically important when sites are closed during stay-at-home orders.

Benefits of automated fault management

A critical capability, especially when sites are closed.

Create a more united team.

The COVID crisis has underlined our shared humanity. The virus doesn’t respect class, gender, ethnicity or borders — it's a persistent reminder that we’re all in the same boat. One way we help create close connections with our employees is by investing in causes they care about. In response to COVID and acts of social injustice, we quickly pledged more than $500 million to help companies of all sizes with their initial digital transformation efforts and their eventual rebuilding efforts. As social justice came to the forefront of conversation in early June 2020, we built out our five Social Justice Beliefs and Actions.

Create a more united team.

The COVID crisis has underlined our shared humanity. The virus doesn’t respect class, gender, ethnicity or borders — it's a persistent reminder that we’re all in the same boat. One way we help create close connections with our employees is by investing in causes they care about. In response to COVID and acts of social injustice, we quickly pledged more than $500 million to help companies of all sizes with their initial digital transformation efforts and their eventual rebuilding efforts. As social justice came to the forefront of conversation in early June 2020, we built out our five Social Justice Beliefs and Actions.

Through conversations with our customers and partners, I’ve gathered these lessons that business leaders can apply to their own digital transformation efforts to help their organizations emerge stronger. I hope others can put them to good use — through the COVID recovery period and beyond. Maria Martinez is Executive Vice President and Chief Customer Experience Officer at Cisco. See full bio.