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TECHNOLOGY

GDPR Compliance Delivers Increased Trust and Competitive Advantage


The Challenge

Based in the Netherlands, Unit4, a leading provider of enterprise applications for professional services was looking for increased trust and improved reputation through demonstrated GDPR compliance. With annual revenue of close to €600 million and more than 4,000 employees worldwide, the company delivers ERP, industry-focused and best-in-class applications. 

Unit4’s management wanted to improve their understanding of the customer and employee personal data they were holding; how it was being processed; and how their software products could better support their own customers in their GDPR journeys. To this end, they wanted to evaluate gaps in their GDPR readiness and determine how to become GDPR compliant.


Our Approach

Cognizant, along with one of our strategic partners, was asked to propose a way to support and guide Unit4 through all steps of the GDPR process. 

To satisfy these requirements, we built a continuous framework to support GDPR. Cognizant first established a business-wide GDPR awareness program. Following this, we created a Data Protection Officer organization, re-engineered the product development process and implemented required business changes.

Turning Compliance into a Competitive Strength

Unit4 gained fresh insight into the state of their data privacy policy and practices and achieved better visibility of sensitive data across the business.

Demonstrated

the change managed process (cultural, process and technology) around data governance and Data Protection Organization

Fixed

data and process quality challenges such as Data Subject Rights and Requests handling, Data Breach Notification procedures and Privacy Impact Assessments (PIAs)

Improved

services, customer centricity and return on investment


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