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INSURANCE

Major Provider Automates Processes, Reduces Costs and Increases Accuracy


The Challenge

A major global insurance company had operated for years with highly manual processes, including claims processing, despite the inefficiencies involved. With management increasingly focused on labor costs and the consequences of errors, Cognizant was asked to examine the company’s operations in Australia. Areas of concern included workers’ compensation claims processing and policy operations, as well as human resources and finance operations.


Our Approach

Our consultants began by holding discussions with the client’s department leaders. We then narrowed the targets, by department, to those with the most opportunity for automation. Next, we met with the individuals who manage each of those processes daily. Through these discussions, we identified opportunities offering the most return on investment.

In the end, Cognizant recommended a robotic process automation (RPA) solution. Such solutions can be a good fit in environments that rely on manual, rule-based processes and structured data. RPA enables automation to take over manual tasks, so people can shift their attention to higher value activities.

RPA Improves Efficiency, Reduces Errors and Cut Costs

Cognizant’s RPA assessment identified more than 100 automation opportunities and a potential of $7 million in net savings. Most important, our client now has an approach to automation that can be utilized company-wide.

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$7 million

potential savings by automating manual tasks

>100

RPA opportunities identified for automation

>800

people assigned to manual operations who are now available to take on higher value work


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