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Global Pharma Digitizes and Mobilizes Financial Approvals

The Challenge

With fragmented processes and no single source of truth, a global biopharmaceuticals leader struggled with an inefficient and redundant delegation of authority (DoA) process for financial approvals. Processes such as exception management were cumbersome to manage because the company lacked a rules-driven framework and system-informed workflows. The company wanted to digitize its global DoA process as well as provide a self-service mobile app to eliminate manual intervention and increase management bandwidth.

Our Approach

Cognizant helped the company launch a DoA application across more than 70 countries, based on the Oracle technology stack—Oracle ADF, Oracle SOA Suite and Oracle Engineered Systems. With its modern user interface and service-oriented architecture (SOA), the application simplifies, standardizes and automates the company’s DoA process.

The SOA-based application also enables integration with key cloud-based business applications, such as Workday, Concur and Ariba. The multilingual app supports more than 10 languages, including Japanese, Chinese and Russian.

Digitally Automating and Simplifying Enterprise Standards

The company’s DoA process is now accessible to global users from multiple devices and form factors. It also has a single source of truth for the enterprise DoA function, which serves multiple downstream systems through reusable SOA services with cloud-based apps.


users around the globe


faster response time


seconds or less response time for 1,000 concurrent users