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MANUFACTURING

Bots and Automation Accelerate Invoice Processing, Improve Productivity


The Challenge

This leading manufacturer was saddled with an outdated invoicing system that required multiple manual steps and effort. Business rules were already in place, but they required staff to complete invoice processing to meet agreed upon service-level agreements (SLAs). Associates had to manually download the approved ledger entries from the ERP application, in the form of Excel spreadsheets, before uploading the same information to SAP to complete the invoice processing activity and then update the transaction number in the ERP system.


Our Approach

We implemented an end-to-end automation solution for all rule-based activity to speed up the invoicing process, meet SLAs and eliminate manual efforts. We used Cognizant’s Blueprism tool to implement an automation solution that uses a bot to download the approved ledger entries from the ERP system and then upload them to the SAP application for invoice processing.

Results

100%

increase in accuracy

50%

reduction in average handle time (AHT)

100%

compliance on turnaround time (TAT)


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