Maintaining market share in the quick-service restaurant industry requires more than food on-demand. Today’s customers expect a quality experience despite the low price. Competition is hot, and it’s only getting hotter. Employee turnover is high, too.
One of the world’s largest fast-food chains wanted to improve its customer and employee experiences. The chain asked Cognizant to help digitize its store operations to improve food quality and consistency, minimize consumables consumption and reduce employee turnover.
Cognizant introduced the concept of leveraging an Internet of Things (IoT) solution to better monitor and manage the chain’s kitchens. We focused on connecting the most important piece of equipment—the deep fryers—to track and analyze parameters such as temperature, status, equipment fatigue and fault diagnostics.
In addition to the IoT-based infrastructure, Cognizant implemented a new control panel so the chain can remotely program recipes and roll out new cooking routines. This will help the company more accurately control food quality and simplify food preparation for personnel, which will in turn lower employee frustration.
Connected kitchens mean more than keeping frying temperatures consistent. They provide better outcomes for both employees and customers. Consistent control of food preparation makes work easier for employees, and customers receive a better product in less time.
faster rollout of new food items
better food quality and shorter wait times
proactive maintenance means less equipment downtime
less waste due to fryer error in product preparation