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CONSUMER GOODS

Connected Vending Quenches Consumers’ Thirst


The Challenge

As soda sales in retail outlets wane, beverage distributors must find new channels to get products to consumers. One major global food and beverage company also saw an opportunity to improve the profitability of its vending machines, soda fountains and coolers by relying on the Internet of Things (IoT) technology.

The company asked Cognizant to help address challenges such as out-of-stock situations and equipment theft. It also wanted to increase insights about consumer behavior and lower restocking costs.


Our Approach

Cognizant managed a multivendor effort to build an equipment network that would leverage connected services. We also oversaw technology prototyping and selection. Our recommendation: an IoT technology solution that included both data analytics and software to interpret sensor data, which could in turn send automated alerts to management.

Now, when supplies in individual locations are low, the company’s new IoT solution automatically orders new products and its drivers avoid visiting locations that have sufficient supply. Sensors issue alerts on potential malfunctions in equipment. If equipment is moved, security personnel are able to constantly monitor its location.

Can Do: Smart Vending Machines Stay Stocked and Safe

Better intelligence about vending equipment means the beverage company can optimize the product mix in any given location while preventing stock-outs. Sensors in the equipment recognize potential malfunctions and flag possible theft, which also lessens downtime, enables preventive maintenance and lowers costs.

5%

revenue increase in one division

15%

reduction in supply chain costs in the same division

5%

projected savings in equipment loss from theft


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