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Financial Firm Resolves IAM Issues to Bolster Security

The Challenge

A U.S.-based financial services company wanted to simplify and enhance its internal identity and access management (IAM) process. With multiple disconnected and inefficient internal systems, the company needed a seamless, transparent IAM environment with advanced authentication capabilities that would stand up to regulatory scrutiny.

Our Approach

Cognizant recommended streamlining the company’s IAM program by building a security framework with end-to-end single sign-on capabilities and migrating the current environment to the new platform. This would simplify the onboarding and offboarding processes to reduce risks, improve consistency and minimize costs.

IAM Architecture Enhances Security, Speeds Resolution

Cognizant developed a strategy, created a foundational architecture and implemented the new IAM program. We also provide ongoing support and maintenance for monitoring, incident management and change management.

$2.8 million

cost reductions in year one


cost optimization achieved


lower ticket volume in year one


alerts automated (18% of IT processes, 10% of business processes and 20% of user provisioning)