Helping organizations engage people and uncover insight from data to shape the products, services and experiences they offer
Learn MoreHelping organizations engage people and uncover insight from data to shape the products, services and experiences they offer
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Helping organizations engage people and uncover insight from data to shape the products, services and experiences they offer
Learn MoreHelping organizations engage people and uncover insight from data to shape the products, services and experiences they offer
Learn MoreIndependent mortgage brokers faced multiple challenges when working with a major U.K. financial services firm. Due to communication, availability and service issues, brokers:
Cognizant developed a digital, Salesforce-based solution to transform the firm’s relationship with independent brokers. The new solution facilitates broker access to the firm’s resources, as well as provides a consistent and coherent window into its processes. It connects brokers with who they need, when and where they need access, and enables the firm to contextualize brokers’ needs in near-real time. A new, responsive user interface gives brokers browser-based accessibility on mobile devices.
With its new solution in place, the firm now provides a rich, seamless and intuitive broker experience. The firm dramatically boosted both its NPS and service scores, and it is the first choice for brokers.
view of broker details to relationship managers
mortgage brokers have a better user experience
feedback and quality of service
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