Digital drives agility & safeguards physical work

To realize more immediate customer and business value, clients are applying an agile operating model that enables their businesses to continually enhance their products, services and customer experiences. This requires workflows that are agile and underpinned by technology. These workflows can be industry-specific, like pharmacovigilance or automated claims and policy management, or they can cut across industries, such as quote-to-cash or digital marketing. Agile workflows are the signature of a resilient modern business.

Recently, we engineered an agile digital workflow for a leading apparel company that needed a safe return-to-work and return-to-stores strategy. We offered our Safe Workforce solution built on the Salesforce Work.com platform. This employee-safety solution provides the company’s management with information about public health conditions, office capacity, employee health and shift schedules. It can stagger arrival times to minimize contact, encourage hygiene through automated reminders and, when connected with IoT sensors, help enforce social distancing and occupancy limits.

Resilience has other dimensions beyond the ability to absorb shocks and continue operating. It’s also about being able to learn quickly from experience and incorporate these lessons to build extra capacity and strength in anticipation of new hazards.

Learn quickly from experience and incorporate these lessons to build extra capacity and strength in anticipation of new hazards.