Cognizant Business Consulting
Helping organizations engage people and uncover insight from data to shape the products, services and experiences they offer
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  • Working to reshape business models, modernize products and enhance customer experiences to drive growth.
  • Reinventing and managing your most essential business processes with new ways of working.
  • Simplifying, modernizing and securing the IT infrastructure and applications that are the backbone of your business.
Cognizant Business Consulting
Helping organizations engage people and uncover insight from data to shape the products, services and experiences they offer
Learn More

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We partner with seven of the top ten global communications service providers and equipment vendors.

With a deep understanding of today's communications industry, we offer BPS services to make you more effective, efficient, and virtualized. The result: you'll be able to streamline and cost-effectively manage costs, customer support, and service operations—and redirect internal business resources toward more strategic, value-added projects.

OFFERINGS

Order Provisioning

Our order provisioning solutions are designed to drive customer retention and are marked by the following benefits:  

  • Reduced order fallout and faster provisioning and increased cash flow velocity
  • Understanding various customer-specific Standard Operating Procedure (SOP) systems and platforms
  • Enhance customer satisfaction through implementation of best practices and technology solutions
  • Resolve servicing issues much earlier and decrease customer support costs
  • Reduce truck rolls
  • Reduce order touch rate 

End-to-End Order Provisioning Support includes:   

  • Service Order Creation, Tracking and Validation
  • Credit Verification & Authorization
  • Exception Handling
  • Supplier Integration
  • Service Provisioning
  • BPS and IT integration through (leveraging Cognizant’s Order Management as a Service (OMaaS) solution)                                                

Technical Support

Our technical support solutions are designed to provide an enhanced customer experience, from first contact through resolution. Benefits include:

  • Proactive and self-service technical solutions to reduce support costs
  • Global delivery model to provide coverage across time zones
  • Intelligent IVR automation
  • Streamlined processes for greater efficiency and cost variabilization

Tier 1 & Tier 2 Technical Support Services Include:

  • Product Support
  • Field Technician Support
  • Network support
  • Service Desk
  • Multi-Channel Support Solutions through Voice, E-mail, Chat, Web Portal, Social CRM
  • Operational efficiency tools for Knowledge Management & Service Management

Customer Support

Our customer support solutions are designed to provide an enhanced customer experience from first contact through final resolution, across touch points: Benefits include:

  • Proactive and self-service technical solutions to reduce support costs
  • Global delivery model to provide coverage across time zones
  • Intelligent IVR automation
  • Streamlined processes for greater efficiency and cost variabilization

Customer life cycle management services include:

  • Sales Support
  • General and Billing Enquiries
  • Loyalty Management
  • Warranty Support
  • Enhancing customer experience to provide superior support and customer retention
  • Operational efficiency tools for Knowledge Management & Service Management

Finance and Accounting

Our finance and accounting solutions are designed to drive better cash flow management and increases in working capital. Benefits include:

  • Improve P&L
  • Reduction in servicing spend
  • Improved Compliance & Controllership
  • Process automation
  • Variable pricing model through the providing of BPaaS solutions

Services include:

  • Procure to Pay: Sourcing, Accounts Payable, AP, T&E
  • Order to Cash: AR, Cash Apps, Collections
  • Record to Report: GL Accounting, Fixed Asset Accounting Compliance, MIS and reporting

Resources

Order Management as a Service

In the future, more collaborative and virtual ways of working will emerge that create new operational efficiencies by reducing manual processes. In this paper, learn more about cloud-based order management solutions.                          

Smart Hands and Smart Robots: Evolving Business Process Services Reconstruct the Enterprise

In this white paper, learn how new business process services are emerging that integrate human process work (smart hands) with collaboration and automation via technology platforms (smart robots).                         

Communications Services| Business Process Services | Cognizant Technology Solutions