Cognizant Business Consulting
Helping organizations engage people and uncover insight from data to shape the products, services and experiences they offer
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  • Working to reshape business models, modernize products and enhance customer experiences to drive growth.
  • Reinventing and managing your most essential business processes with new ways of working.
  • Simplifying, modernizing and securing the IT infrastructure and applications that are the backbone of your business.
Cognizant Business Consulting
Helping organizations engage people and uncover insight from data to shape the products, services and experiences they offer
Learn More

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The industry challenges are clear: Continuous price fluctuations, stiff competition and ever-changing consumer demands for more innovative products at lower cost.

To overcome these industry challenges, retailers require solutions that immediately reduce costs and provide significant process enhancements from improved merchandizing and store operations, to sales and marketing. You can depend on our wide range of solutions delivered by industry experts and customized to your specific business needs.             

OFFERINGS

Finance and Accounting

We provide Finance & Accounting services in the areas of Order‑to‑Cash, Procure‑to‑Pay and Record‑to‑Report for the retail industry. With deep domain experience working with some of the largest retailers in the world, our practice provides solutions:    

  • Streamline operations for quicker product launches and better inventory management
  • Drive cost savings through our global delivery model and platform-based services
  • Leverage industry best practices
  • Benchmark and transform, analyze gaps against best‑in‑class and encourage process optimization for better cash flow management (e.g. DSO reduction, Revenue Impact, lower outstanding ageing)
  • Ensure higher efficiency and effectiveness (e.g. Invoice processing rate in AP, accurate cash application, etc.)

Product Management

Cognizant’s product management solutions are designed to reduce operational cost, enhance customer experience, improve efficiency and reduce revenue leakage to improve cash flow. 

Our solutions include:                         

  • Customer Service: Inbound and Outbound Call Management, Credit Check Support, Account Creation and Field Service Ticket Support
  • Field Service Support: Scheduling, Dispatching, Order Tracking, Asset management
  • Meter Data Management - Data collection, Validation, Smart Meter Installation, Post‑installation Data Flow
  • Billing - Invoice Preparation, Price Updates
  • Payments Processing - Receive, process and apply payments
  • Credit and Collections - Credit check, dispute resolution, write offs.

Sales and Marketing

Our Sales and Marketing consulting services consulting services clearly lay out a roadmap for technology and back office rollouts and provide analytics to help you understand consumer behavior. Services include:   

  • Price configuration Management: planning and managing SKU Price changes
  • Promotions support: managing off-season and other sales promotions
  • After sales surveys: monitoring customer satisfaction after sales
  • Benchmarking services: benchmark against price and new product launches

Store Operations Management 

Our retail solutions are designed to:

  • Increase customer scorecards by improving the overall shopping experience
  • Improve the utilization of resources and ensure smooth operations
  • Increase productivity of workforce
  • Increase equipment life and increase ROI
  • Improve efficiency through mobile and location aware solutions
  • Application enhancements to minimize back end data manipulations

Services Include:

  • Service Provider On-boarding for facilities maintenance
  • Internal and Service Provider Helpdesk: case management and tracking, query handling, remote desktop support, network and IT support, application support
  • Invoice Query handling: responding to any queries regarding invoice payment etc. from service providers
  • Spend analysis: analyzing facilities maintenance cost related data
  • Procurement & Asset Management: Tariff Setup and update, Customer & Carrier Setup, Compile Licenses & Permits, Fleet Management Support, Yard Management Support, Bid & Carrier Management
  • Billing/Freight Payments: Invoicing & Settlement, Claims Management, Billing, audit and Payments, Freight Payment Reconciliations
  • Customer Service: Customer Order Tracking, Customer query resolution, Reverse logistics support – Return Material Authorization

RESOURCES

Cognizant Life Sciences - Clinical Data Services

The life sciences industry is exploring strategic partners with experience in clinical transformation to provide tangible benefits in clinical data management processes and technologies. Our Clinical Services have unique and proven clinical transformation experience with leading life sciences companies in Europe and across the globe.                       

BPS Solutions for Retail | Cognizant Technology Solutions