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Cognizant handles more than 7 million life and annuity policies a year, 2 million customer contacts and $12B in new life insurance premiums.

Our Insurance BPS team brings together enabling technologies, deep domain knowledge and the power of analytics to manage business functions for life and annuity, retirement and property and casualty insurance carriers. Our solutions cover the entire insurance value chain to help:

  • Drive member experience across touch points
  • Reduce asset risk through strong underwriting discipline and automation
  • Help adapt to new distribution channels with a focus on self-service
  • Minimize loss payouts through fraud detection
  • Help create new products and solutions

OFFERINGS

New Business and Underwriting Support

Cognizant provides new business set-up services to both individual and group insurance customers. The services include end-to-end processing of policies from receipt of voluntary applications through to policy issuance:  

  • Illustration/Quote
  • Premium Calculations
  • NIGO/1035 Follow-up
  • Medical/Non-Medical Underwriting
  • Money In/Out
  • Policy Insurance

Cognizant provides underwriting support, from simple rules-based workflows to complex medical underwriting: 

  • Clinical review of underwriting requests for Short Term Disability, Long Term Disability and Life Products
  • Request missing or additional information from members and physicians
  • Final decisions and/or recommendations based on guidelines, procedures and clinical judgment

Agency and Distribution Management

Our agency and distribution management services support processing of a “Contracting Request” form in Good Order Review to determine if background investigation is required. We update systems and document actions to complete requests.

This includes:

  • Processing of new agent setup requests
  • Receiving agent change requests from regional offices, or various third parties
  • Notifying the requester of completion of request
  • Receiving requests for set-up of new compensation agreements or modification of existing compensation agreements
  • Receiving and completing requests for Agent Maintenance relating to compensation agreements
  • Commissions Management

Policy Administration Support

Cognizant provides policy management and administration services across Life, P&C, Annuity and Retirement policies:

  • Processing of contract maintenance and policy requests 
  • Premium Audit: Data Collection & Processing Audit
  • Endorsements, Renewal, Cancellations and Reinstatements
  • Complex Policy Admin Services including Loans & Withdrawals, Annuitization, 1035 Exchange Transfers, Reg 60 processing, etc
  • Financial and Non-Financial Policy Owner Services
  • Review and release requests received for direct bill/case‑level premium refunds & set-up of electronic fund transfers
  • Monitor suspense and dues reports to identify suspense and reconciliation issues
  • Eligibility of pay-out, verification/authorization and transferring funds

Claims Management

Supporting Life, Retirement and P&C customers, we streamline and manage claims, while strengthening fraud detection and management. We have experience across the claims life cycle: notification, assignment, coverage, investigation, adjudication, processing, reserve management, payment and recovery.  

  • Analytics expertise on fraud, predictive modeling, overpayment detection, loss reserve estimation model, etc
  • Manage claim forms/request intake, claim selection processing, transferring funds, account setup, and follow-up
  • Claims adjudication
  • Review workers compensation-related medical bills
  • Identification of subrogation potential and initial data collection, case setup, negotiation and recovery

Shared Services

Cognizant provides shared services support for Life and Annuities and P&C Insurance Customers, including: 

  • Processing of renewal quotes received from customers
  • Processing of service internet transactions
  • Receiving system-generated notices & performing quality checks on all processed manual billings
  • Calculation of the benefits/price of the bill & reconciling the premiums paid—payment posting, reconciling outstanding payments, managing and analyzing delinquent data
  • Receiving and fulfilling disbursement requests

RESOURCES

Reimagine Life, Annuity and Retirement processes for new operating models

Partner with Cognizant Business Process Services to modernize your life, annuity and retirement back‑office operations—and focus on growth and innovation. This overview outlines Cognizant’s BPS service offerings for the Insurance industry.                         

Smart Hands and Smart Robots: Evolving Business Process Services Reconstruct the Enterprise

In this white paper, learn how new business process services are emerging that integrate human process work (smart hands) with collaboration and automation via technology platforms (smart robots).                          

BPS Solutions for Insurance | Cognizant Technology Solutions