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Learn how AI can play an important role in staying relevant and how you can seize business opportunities in the future.

Reinventing the Customer Experience

Reinventing the Customer Experience

As the travel and hospitality industry looks to rebuild, digital may be its saving grace. From chatbots to self-learning booking platforms, providers can create new momentum that both pleases customers and trims costs. We help you explore multiple paths forward and craft a digital strategy for the post-pandemic world.

Organizations need to assimilate, understand and act on their data to grow and nurture their business and streamline their operations.

Alain D’HoeHead of Travel & Hospitality Belgium, Cognizant

Latest Thinking

  • A Room With a View … Forward

    The pandemic hit the hospitality industry hard, but IHG Hotels & Resorts is well positioned for a recovery.


  • Airline Improves Customer Experience With Loyalty Program Chatbot

    Recognizing the potential for conversational AI to simultaneously reduce call volume and improve customer satisfaction, this airline sought Cognizant’s expertise in developing a customer-facing intelligent assistant to automate customer loyalty program inquiries.


  • Resetting the Digital Table for Food Services

    As the hard-hit restaurant industry eyes a future in which the coronavirus remains a threat, forward-looking businesses are using technology to implement changes that are in many cases long overdue.


  • No More Rooms, Only Adaptive Spaces

    Customers no longer just go online; they live online, even when they’re in the physical restaurant or hotel. This creates opportunities to reimagine physical spaces and turn them into a strategic business advantage.


Ready to learn more?

Cognizant can help your company to cope with digital transformation & and innovation.

Contact Us