AI is a powerful solution to keep pace with perpetual changes in customer preferences and market circumstances.
Gregory Verlinden Associate Vice-President for Artificial Intelligence and Analytics in Benelux, Cognizant
By combining technology, customer data and AI, an experience operating system enables businesses to deliver personalized experiences at speed and scale.Read article
Each customer experience is defined by individual interactions along the customer journey. AI can be used to determine how these touchpoints can be optimized based on customer preferences.
Real-world solutions from the front lines: Businesses are using AI to improve customer interactions, enhance efficiencies, reduce costs and increase revenue.
Implementing an AI-powered VA enabled our customer to enhance the end-user experience and increase productivity with faster issue resolution.