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Introducing the new face of CX

Customer Experience (CX) has never been so important. At Cognizant, we provide the perspectives and guidance you need to create next generation, personalised CX and deliver at scale.

Explore the image to discover our perspectives for great CX

Reimagine customer experiences at speed
and scale

Cognizant helps you engage customers by envisioning and building innovative products and experiences, developing go-to-market approaches and inventing disruptive new business models.

A leader in 2019 Gartner Magic Quadrant for CRM and Customer Experience Implementation Services, our specialty is applied innovation—new ways of work that are inspired by human insight, platform-enabled and AI-driven.

Five customer experience
mistakes that companies
can’t afford to make

Five customer experience mistakes that companies can’t afford to make

Consumer expectations for simple, intelligent and empathetic service have never been greater. Committing just one of these mistakes is all it takes to lose a customer.

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*Disclaimer

Gartner: Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide, Patrick Sullivan, Ed Thompson, 7 February 2019.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved. The report was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.