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Innovative approach to modernising member-owned financial institutions

Member-owned and regional banks are critical participants of the Australian financial sector, priortising members over maximising profits for external stakeholders. As these institutions navigate a rapidly changing technological environment, their ability to adapt and modernise will be critical for their continued relevance and growth. Community banks face greater budget and resource constraints than their larger  counterparts. Cognizant recognizes this and offers a different and fresh approach to leveraging modern technology.

Caring by nature, secure by default

Cognizant offers comprehensive cybersecurity solutions and services to ensure risk resilience for regional and community banks with modular offerings, hybrid delivery models and AI-powered platforms.

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Maintaining trust & compliance to assure long-term success

To help community and regional banks stay ahead of regulatory compliance, Cognizant partners with the global market leader in automated regulatory intelligence CUBE, a pioneer in the use of technology and AI, to help banks transform digital regulation at scale.

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Empowering Community Banks with Next-Gen Core Banking

Cognizant and Temenos are helping Australia’s community banks modernise with a pre-configured, cloud-native core banking platform that includes the Australia Country Model Bank for built-in local compliance. This integrated solution accelerates transformation, reduces costs, and streamlines operations—so banks can focus on innovation, deliver exceptional customer experiences, and stay ahead in a rapidly changing regulatory landscape.

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Reimagining Customer Service with Agentic AI

Cognizant’s Agentic AI Empowered Experience Centre transforms contact centres into intelligent ecosystems that blend human empathy with AI precision. Built with AWS, it delivers seamless, personalised customer interactions while improving efficiency, reducing costs, and driving lasting loyalty.

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“Our partnership with Cognizant is pivotal in advancing our digital transformation. Their expertise allows us to modernise our IT infrastructure and enhance security, aligning with our values as a customer-owned bank. Cognizant’s comprehensive approach makes them the ideal partner to help us better serve our customers.”
Stevie-Ann Dovico

Chief Information Officer, Beyond Bank Australia
 

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