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Center for the Future of Work
Cognizant’s powerful portfolio of SAP digital service offerings and tested methodology equip the digital arena for next-generation customer experience, products and services, organization and operations.
It is no longer enough for companies to experiment with digital projects; instead, they must become truly digital by permeating their strategies, culture and entire operations with a focus on providing customer and partner experiences guided by data insight. Executives in all industries are using digital advances such as analytics, mobility, social media and smart products combined with improving their use of traditional technologies such as Enterprise Resource Planning to change customer relationships, internal processes and value propositions.
We have launched a state-of-the-art Digital Touchstone Laboratory for SAP that explores and designs cutting-edge technological innovation to meet the demands of digital.
“The Cognizant team was the linchpin for the successful integration of the three system providers. It would not have been possible, within the timeframe, to have implemented this program successfully in our operations, without them. This program is a game-changer for our business.” - Vice President, Supply Chain, Global Packaging Solutions Company
“Selected Cognizant for this mission-critical engagement because of its consulting-led approach, its extensive experience in our industry, and its expertise in SAP enterprise applications. By replacing disparate legacy systems from multiple acquisitions and harmonizing business processes, Cognizant is supporting our growth strategy and helping us provide the best customer experience worldwide”- Senior Vice President and Chief Information Officer, Leading Global Providers of Critical Technical Information
“Thank you, for a successful go-live, and an incredibly smooth zero business disruption transition to the new system. I am in awe of your collective systems and SAP skills, your incredible stamina, your perseverance through many many obstacles we encountered along the way and your stewardship of the best and most comprehensively planned and most flawlessly executed large IT project I have ever been a part of. Successful, zero issues implementations like this do not happen every day.”- Chief Information Officer, US Based Specialty Healthcare Company
“We could not have accomplished our SAP upgrade without Cognizant team’s substantial contribution and integration within the project organization. Based on our actual previous operations costs and anticipated Azure costs, we estimate a financial economy of at least 25% per annum after starting running SAP on the cloud.”- Chief Information Officer, Leading Contracting Company in the UAE
“Cognizant leadership and the efforts of your team have enabled us to be successful in these initiatives. AMS support has also been very strong and fundamental to our ongoing operations. Thank you for the great work and we look forward to continued strong performance as we move forward with future work efforts."- Vice President, Business Applications, Global Packaging Solutions Company
A €30-billion leading German airlines was struggling with a lack of standardization and data consistency within its global HR processes. The client had various solutions per country for different group companies causing highly complex interface landscapes.
We formulated an HR cloud strategy and roadmap and presented the business case for the best-suited solution. We developed a SaaS-based solution for harmonized HR processes across the enterprise. We developed proof of concept (PoC) for client specific functional and
non-functional restrictions, such as cloud and on-premise integration.
through deployment of modules in cloud
reduced the total training cost by 40%
with a modern, agile oriented methodology and a very fast return on investment (ROI)
resulting in quick ROI
to drive standardized HR processes globally
across the globe
A £6.3-billion pharmacy and healthcare product retailer in the UK wanted to shift from physical coupons, kiosk era into the digital offers of virtual coupons. The client wanted a new age digital solution for its loyal customers for digitized offers.
We developed a digital solution for customer loyalty management, which allowed for targeted offers and reward updates to be sent to a shopper’s cell phone. We conducted a pilot rollout for two select stores successfully and followed this with a rollout to 550 stores and to all consumers.
application for activation
via Web account for viewing and activation
transactions made at Client stores
updated immediately to central point balance in client's CRM system
via digital offers channel
to CRM on activation
sent to stores from CRM
A leading U.S.-based sports retailer was challenged with inconsistent selling process and a lack of real-time data, resulting in inaccurate order specifications and lengthy order cycle times. It needed to the improve in-store shopping process for enhanced customer experience.
We designed smart business solutions for streamlining the end-to-end process by leveraging SAP’s latest technology based on HANA and HTML 5.0 which provided unified and streamlined data across multiple channels.
in order placements
due to automated 3-way invoice matching
in shipping charges
for store associates and customers
through removal of obsolete components from the ordering list
through customer insights analysis
A €21.4-billion global electronics manufacturer wanted to improve effectiveness and efficiency of its order managers, who were unable to boost sales because they could not track critical tasks and analyze customers’ buying patterns.
We developed best-practices based Fiori applications for the order-to-cash scenarios that provided features like personalization and prioritization on critical issues and important customers and accurate data analysis.
by integration of interfaces at a single screen which enabled user to track any order at any time
helped in cross sell/upsell/promotions and fulfilment of their customer expectations
ERP Complexity vs. Business growth—at Odds or in Alignment Depends on Your Approach
A research program conducted by APQC, with support from Cognizant and SAP, set out to document the challenges faced by business leaders to address operating frictions caused by ERP landscape complexity. The research concluded that senior executives would be wise to undertake a sensible review of their current technology frameworks and consider remedial actions that do not require lengthy and widely disruptive change.
The HCM Imperative: Aligning Technology With the New Digital Employee
Recent research from Brandon Hall Group shows that there are financial repercussions from implementation of technology systems that are not directly related to the processes they were originally created to improve.
Elevating the Digital Employee Experience
To address the changing dynamic of a more digitally savvy workforce, HR organizations must tap into advanced analytics and harness ‘as a service’ delivery models to raise the bar on talent acquisition and development, as well as to inform new employee compensation and collaboration initiatives.
Transforming HR and Human Capital Management for Business Growth
Talent optimization is when an organization strategically uses all of its human capital to improve its business performance. The responses of HR professionals participating in APQC and Cognizant’s 2014 HR Strategy, Process and Technology survey reflect an understanding of the link between talent optimization and the ability to realize present-day CEO-driven objectives.
Talent as a Service: Enabling Employee Engagement While Boosting Efficiencies
Cognizant’s Talent-as-a-Service (TaaS) solution includes services focused on accelerating organizational value, by enabling cost-effective HCM transformation.
The Future of Retail is ‘Here’ and ‘Now’
To remain competitive in today’s real-time world, retailers need to more effectively read and respond to consumers’ digital fingerprints, or Code Halos, to anticipate their preferences and needs and deliver contextually-relevant, timely and inspiring shopping experiences.